Monthly Archives: December 2014

A Friendly Reminder – Signup for the Sutherland Plumbing e-Newsletter!

Do you want to be eligible for great monthly plumbing specials for your home or business?  Each & every month Sutherland Plumbing, LLC sends out an “e-newsletter.”  The monthly “e-newsletter” offers our customers special deals from the dedicated staff here at Sutherland Plumbing!  But you have to subscribe to our “e-newsletter” first!

If you’d like to subscribe to the Sutherland Plumbing “e-Newsletter,” please click here to go to our main website. Then scroll to the bottom of the page and you can sign-up using the fill-in form in just a few seconds! It’s fast, simple & you can save lots of $$$. What could be better?!

Ti in Corn Maze


Ti’s Tips – How to check your water pressure!

To all of my valued customers: Don’t get me wrong, I love all the work you’re giving me, but if you want to do something proactive to avoid unexpected & costly plumbing breakdowns – check & know what the water pressure in your home is.

Per the plumbing code (not to mention good practice) anything that’s at 80 PSI (pounds per square inch) or higher is excessive and MUST be regulated.

Excessive water pressure is analogous to high blood pressure. The devastating effects & havoc are caused over time. Irreversible damage can (and will) take its toll! High water pressure is one of the most common core problems discovered by plumbers day after day, service call after service call.

I’ll make this as easy as possible. Check the link below. It will take you to Amazon to purchase the very same tool we purchase as professionals to check your water pressure. It’s literally as easy as hooking up a garden hose!

Click here to check-out the “Rain Bird P2A – Pressure Gauge.”

The Difference is in the Details…

The Sutherland Plumbing “difference” is found in the details. We pride ourselves in thoroughness and a comprehensive approach & attention to “old school” craftsmanship. Our repairs and installations carry guarantees and warranties that far exceed industry standards. Call today for your own experience of the Sutherland Plumbing “difference!”
December 10, 2014
This might possibly be the best plumbing experience I’ve ever had. Not only did Sutherland Plumbing repair & replace all I asked for, but they also adjusted my water pressure valve, fixed a leaky faucet and adjusted the pressure on another faucet at no charge! They did this because they were already here at my home & the service required no additional parts. They also took very little time to complete these repairs!
Sutherland Plumbing was on time, professional and up to speed on new products and codes. These guys are great!
Michael M – Happy Valley, OR
Bathroom Repair

The difference is in the details. Call (503) 719-4015 to experience the difference for yourself. Call today!

Welcome Sutherland Plumbing’s newest addition!!

Last week, Sutherland Plumbing’s newest addition (and possible future accountant) – “Makena Cove Sutherland” was born happy & healthy!  We are not a “megacorp” we’re not a franchise – we truly are a “Family Company!”


Okay – now back to work for everyone (except Makena)!!


Sutherland Plumbing – Trustworthy, Professional & Prompt!

November 14, 2014

“Ti went above & beyond the call of duty to help us with our clogged toilet.

Ti was friendly, professional and trustworthy. I couldn’t meet him, so I texted him our garage code. He came in and fixed everything requested. Ti cleaned the toilet and all around it. Then he texted me photos of what he dealt with. AMAZING!”


Tim B – Beaverton, OR


November 14, 2014

“Sutherland Plumbing diagnosed & fixed a leaky copper pipe.

We had a leak in the ceiling with no indication where it was coming from.  After exploring all possible sources, Ti cut a small hole in the ceiling, then expanded it as little as possible as he identified the leak.  He cut it square to facilitate easier drywall repair.  Ti had all of the tools & parts needed and fixed the pipe cleanly and professionally.  Both he and his apprentice were professional, on-time, communicated well and cleaned-up their mess.  Ti also showed me how to fix a leaky faucet unrelated to the reason for the visit.  He also provided a recommendation for drywall repair.  Overall a great experience.  Would highly recommend!”


Derek L – West Linn, OR

SP Logo


2 More Great Reviews for Sutherland Plumbing!

November 11, 2014

Sutherland Plumbing replaced our instant hot unit at the kitchen sink.  They rebuilt a toilet that hasn’t been working right since we bought the house in 2012.  Sutherland Plumbing also re-centered & tightened various faucets, using silicon adhesive on some.  They also cleaned traps in the master shower wands.

Everything went really well.  All our plumbing is working like new, or better.  Ti Sutherland gave us the cost of the work up front.  He and his assistant worked for a good three hours and all plumbing issues were fully explained.


Charles K – Lake Oswego, OR


November 06, 2014

Sutherland Plumbing replaced my tub faucet cartridge, replaced all bathroom sink fixtures – sink, drain and pipe; they diagnosed my kitchen sink sprayer problem & recommended a replacement part which would be much less expensive for me to replace.

This is the second time I’ve had Sutherland Plumbing come to my house to make plumbing repairs.  I’m now even more impressed with Ti Sutherland and his assistant, Sean, with their professionalism, concern for my budget, and respect for my home.  I very much appreciate the cost estimate of repairs, quality of parts that are installed, and Sutherland’s preparedness to do the job.  Mr. Sutherland even called a week later to check on the functionality of the new plumbing parts and repairs.

I’m so grateful to find this top-notch plumber!  I would highly recommend him to anyone.  In fact, I have!  Thank you, Sutherland Plumbing!


Lynda H – Gresham, OR

Don’t just take their word for it. Call the outstanding team of professionals at Sutherland Plumbing and experience the difference for yourself. Call (503) 719-4015 – today!

“Plumbing FAQ – Our two cents on water filtration!”

I often get approached by clients and prospective clients asking about water filtration and/or their desire to have a water filter installed. I usually ask one question that stops most in their tracks. “What are you wanting to filter out of your water?”

Let’s break this down a little: There are an overabundance of devices, fixtures & apparatus that claim to “filter”, alter or condition the native state of your water.  However, there are also many different “medias” (aka filters) that filter a wide range of particulates, chemicals & bacteria etc. (see images below)  You have “whole-house” filters, “point of use” filters and many other types of filters.  All of the aforementioned filters have varying “housing” units to which the filters attach.  Most filters or other media are proprietary to the manufacturer of the filter “housing,” so you must consider the cost & moreover the availability of these filters in the long-run.  I’ve done many service calls to remove & abandon filtration systems due to the fact replacement filters are discontinued, unavailable or too expensive!

Water Filters 1

Let’s get back to the original question, what do you hope to remove from your water by filtering it in the first place?  I would respectfully point out that most clients don’t have a solid answer.  Start by gaining the knowledge of what your water source contains that is undesirable or that you may be sensitive to, then seek to find the filter that’s right for you.  Do you want “it” removed entirely from all the water entering your home – or perhaps just one glass at a time at the sink?  Contact your water service provider for the most recent water quality report or have your water tested by an independent facility.  The latter of the two can carry a cost.  Have you ever heard the saying “everything is enjoyed by comparison?”  It just so happens that most of Portland and the surrounding Tri-County area gets our water source from the Bull Mountain watershed.

This is pretty darn good stuff already compared to some other areas in our great country! Personally, I don’t blink an eye to a tall glass of local bull mountain watershed water for a drink for myself or my family. Please note that this is my opinion only, we would prefer that you educate yourself as to what any water source contains that may adversely affect you.

We don’t have a recommendation for any one filtration system or presume to know what is best for you and yours.  So we do recommend that if you still want a filtration system of any kind – ask yourself first – what is it you’re wanting to accomplish.  Then, are you prepared to invest in maintaining it? Do some digging around and you’ll quickly find many companies claiming to have the very next best thing in the filter department – but you can decide on that for yourself.

You might be inclined to get an all around multi-purpose filter – only to find that levels of what you’re trying to remove are hardly present. If there were only one or two things you want removed/filtered from your water – get filters that do just that!

Let’s not try fixing what isn’t broken.

Water Filters 3

Plumbing FAQ – Strange sounds inside your walls?

Question: I often hear a sound like dripping water, clicking or tapping inside my walls when the water is on but I never see anything wet or evidence that there’s a leak. Should I be concerned about these noises – is there something that should be done?

Answer: These sounds are more common than you might think!  It’s likely what you’re hearing are the water pipes expanding & contracting as the water flowing through them fluctuates in temperature. These sounds are most prevalent when a water pipe is rapidly heated.

When you turn on a hot water faucet, the hot water travels from the water heater, via pipes to the faucet that was just turned on. The rapidly heated pipe expands.  That pipe is routed through a series of holes drilled in the wood framing, and rubs or “scoots” by these wall studs & floor joists etc., as the pipes expand.  Generally speaking, the lower temperatures cause matter to constrict or shrink in size, while higher temperatures result in the opposite effect.

Here’s the good news & the bad news: The good news is that these sounds are more of an annoyance than a serious problem. The bad news is that fixing it permanently can be tricky, labor intensive & expensive. We could get lucky and find the exact place where it’s happening but that probably means tearing out sections of drywall, searching for the culprit and strapping, anchoring, and/or isolating sections of pipe. An unlucky scenario would be that we keep tearing more & more drywall out until we find the exact location of the problem.

I feel it’s worth mentioning as well, there’s a practice used by plumbers when installing water pipes that prevents this from happening.  It’s called “isolating,” wherein a hole is drilled for a pipe to route through and then isolated from the wood and/or other material used for framing. The part used is suitably named a “pipe isolator”.  (See image below).  This way, when the pipe expands & contracts it’s never touching the framing or structure resulting in a much quieter system all together.

Water pipes can generate sound and vibrations just by the water rushing through them as well. These sounds can reverberate through the framing and wallboards.

Pipe Isolator

Unfortunately, these days it’s more & more common for high production expected at lower price points to force plumbing systems installed with speed & low-cost as the priority over quality plumbing work. It’s kind of disappointing when you figure it would take all together two hours & about $50 extra to ensure that all of the water pipes are installed with pipe isolators in a typical residential new construction home build.

If we wanted to – Sutherland Plumbing could comprise on a very long list of our own installation standards that far exceed today’s “minimum code” requirements. The difference you ask?  Quite simply, we don’t like coming back to say sorry!  Once again – that’s the Sutherland Plumbing “difference!”

Reminder! – Tualatin Valley Water District, Residential High-Efficiency Toilet (HET) Rebate.

Tualatin Valley Water District - Residential High-Efficiency Toilet (HET) Rebate Available Only For EPA WaterSense Labeled Toilets.

Tualatin Valley Water District – Residential High-Efficiency Toilet (HET) Rebate – Available for EPA WaterSense Labeled Toilets!

Save Water AND Money!


The single best thing you can do to improve toilet efficiency is to replace an old inefficient toilet with a newer water-efficient model. Toilets are typically the largest indoor water user. Older toilets use between 3.5 and 7 gallons per flush (gpf) while new high-efficiency toilets (HETs) and dual flush toilets use 1.3 gpf or less. This is more than 50% to 75% savings in water per toilet!

Apply for a $75 per HET rebate when you:

Eligibility Requirements:

  • Applicants must live in a single-family residence within the Tualatin Valley Water District; including a house, condominium, duplex/multiplex or manufactured home with a single or master meter. 
  • NOTE: Customers in the Valley View Water District and apartment owners currently DO NOT qualify for these rebates.*
  • The applicant must have a current TVWD water account in good standing or be the owner of the master metered residence within the District as verified by TVWD.

  • Applications must include a copy of a proof of purchase receipt from a retailer or plumbing company that specifies the purchase date, purchase price, manufacturer and model number.

  • The application must be received by TVWD within 90 days of purchase date.

  • Prior to approval, an on-site inspection may be required by TVWD.

  • The total rebate per item will not exceed the receipt amount.

How To Apply For A Rebate

  • After purchasing and installing your HET(s) per the eligibility requirements outlined above, complete the Residential Rebate Application Form (PDF) and attach a copy of the receipt.
  • Choose the most convenient option to submit the application and receipt:
    Mail: TVWD, Attn: Rebates, 1850 SW 170th Ave, Beaverton OR, 97003
    Fax: 503-356-3156

Call or contact the TVWD Conservation Program at (503) 848-3056 for the rebate terms and conditions and with any questions. You can also download the Residential Rebate Brochure or visit the TVWD Residential Rebate Frequently Asked Questions Web page for more information.

Please allow 4-6 weeks for processing.

*Are you an apartment owner or business interested in a rebate or other conservation programs? Visit the TVWD Business, Industry and Government Conservation Web page.

It’s the most wonderful time of the year!!

We’ve all heard the saying: “It’s the most wonderful time of the year!”  Here in the Great Pacific Northwest, that may be true until a plumber or other contractor ruins your beautiful carpets with wet, muddy, dirty boots or shoes. Here at Sutherland Plumbing you’ll hear us talk about the Sutherland Plumbing “difference” from time-to-time. The Sutherland Plumbing “difference” has many aspects – but one of the most important is that we treat your home as if it were our own. Sutherland plumbing workers will always wear clean boot covers upon entering your home and will always clean-up any mess made during the service call. In fact, we’ve had many customers comment that their home (bathrooms, kitchen, basement etc.) was actually cleaner after Sutherland Plumbing completed our work, than it was before!

This is just one aspect of the Sutherland Plumbing “difference.”

We can’t prevent Uncle Dave from spilling a soda on your beautiful carpet during your Christmas party – but we can do everything in our power to make sure your home is clean & tidy after our service call!

Cleaning Bathroom

At Sutherland Plumbing our workers are always neat, clean & tidy! To see the Sutherland Plumbing “difference” for yourself – call (503) 719-4015 and schedule your appointment today!!