Monthly Archives: December 2017

Sutherland Plumbing Wishes You a Happy 2018!

Happy New Year from Sutherland Plumbing.

Winter is officially here! The weather will inevitably bring freezing temperatures that have the potential to cause havoc on plumbing systems!

Time to “winterize.” “Winterizing” means: to adapt or prepare something for use in cold weather.

Every year around this time, plumbers are called-out to urgent situations resulting from frozen plumbing. If it gets really bad this winter you may find it more likely to see Santa and his reindeer flying around than a plumber – because every one of us is busy fixing broken plumbing pipes! Let me assure you, the vast majority of freeze-damaged plumbing is completely avoidable.

Here are a few very basic things that you can do to put you & your home at an advantage:

1) Close or block-off your foundation vents:

Foundation Vents

The foundation vents are circled in red. Winterizing Tip #1 is to close or block them off.

2) Turn off the water to exterior hose faucets:

Turn clockwise to shut-off your water valve.

Turn clockwise to shut-off your water valve.

Sometimes this one can be tricky for two reasons: First – do you know where the valve is? Second – the valve may not work properly so you might be in a vulnerable position.

At the very least – remove any garden hoses from the faucets & cover the faucet with something that will insulate & protect it from freezing temperatures. Almost every home center and hardware store sells products made specifically for this.

Covered Faucet

A quick, inexpensive trip to your local hardware store or home center and you can help winterize your home yourself!

Any pipes or plumbing fixtures that have the potential to freeze due to exposure should be drained and empty of fluid. It’s actually not the cold that damages pipes – it’s the liquid inside that freezes, expands & tears the pipe or fixture apart. At thaw, the water or liquid becomes fluid again and: “Houston, we have a problem!”

If you’re not sure or don’t have the ability to evacuate exposed plumbing pipes, then try to find a method of providing a heat source to the fixture. A very common product for this is referred to as ” heat tape”. It comes in different sizes, shapes, lengths & brand names, but basically is a cord of some kind that when energized creates resistance heat. Think of a rope wrapped around pipes that you plug-in like your electric heating blanket.

Heat Tape

“Heat Tape” is another inexpensive way you can “winterize” your own home with just a quick trip to your local hardware store or home center!

3) Open cabinet doors where plumbing is located on exterior walls:

This will allow a better chance for the heat from the room to convect to the pipes inside the wall.

Why is “winterizing” your home or business so important?

The average cost per emergency service call during a hard-freeze with broken pipes is
$450.00!  That’s assuming you can actually get a plumber to your door!

Most times when I meet people to repair their emergency freeze-damaged pipes, I tell them: “Had it been winterized it wouldn’t have happened.” The most common response is: “I didn’t even know I was supposed to do that!”

I’ve seen many winters where every plumber in town has an extremely long list, full of customers with emergencies, with many thousands of dollars in property damage. I’ll bet at that moment the nominal fee to have a professional plumber check things out before the freeze would seem like small potatoes!

Not sure if your Home or Business is ready for winter? Call the pros at Sutherland Plumbing and we’ll come and take a look for you! Call (503) 719-4015. Don’t delay this important call!

Sutherland Plumbing Wishes you a Merry Christmas!

Merry Christmas & Happy New Year from Sutherland Plumbing!

Wishing you the Merriest of Christmases!

Christmas & Winter Pet Reminder: “If you’re cold, they’re cold!” 

Even if you’re thinking that your pet can’t be cold outside because they have a nice coat, just remember how freezing you are when it’s cold outside & you’re wearing a nice coat,
(not to mention a hat, boots & gloves etc…)

Give the Gift of Warmth to your Pets this Christmas & Winter!

Cameron Bloom Proves – “All work & No Play, Makes for a Lousy Day!”

Here’s Sutherland Plumbing’s Cameron Bloom having some fun after a hard day’s work!

 

At Sutherland Plumbing – Our Hard Work Shows!

Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!

December 10th 2017

After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbing to complete our PRV and water heater replacement and could not be happier with that decision.

After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning.  They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.

A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.

To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.

This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!

5 Stars (Yelp)

Sarah S – Portland, OR

Let’s Meet Katrina Sutherland (Part 4) – “The Real Deal!”

Sutherland Plumbing’s Co-Founder & Co-Owner, Katrina Sutherland testing our new Vacuum Excavator made by “Ditch Witch” a great American company!!!