Part 2 – New Water Heaters Save You $$$ and They’re One of Our Specialties!
Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!
December 10th 2017
After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbing to complete our PRV and water heater replacement and could not be happier with that decision.
After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning. They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.
A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.
To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.
This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!
5 Stars (Yelp)
Sarah S – Portland, OR
Sutherland Plumbing’s John Benton & Cameron Bloom working hard with Sutherland Plumbing’s new Vacuum Excavator! The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers!
The Vacuum Excavator is Sutherland Plumbing’s newest team member. At Sutherland Plumbing, we really are ready for virtually everything! Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property. The Vacuum Excavator is one of the most important tools a plumbing company can own. Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines. One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line! And that’s just a short description of how much the Vacuum Excavator can really do. Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!
Sutherland Plumbing’s Hard Work, Dedication & Quality Workmanship.
It’s Not Just Talk, It’s Who We Are.
May 25th 2017
This is the first review I’ve ever written and Sutherland Plumbing deserves it!
John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.
They came back a few days later to replace the upstairs and downstairs “contractor special” toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.
John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn’t even tell they had been here!
And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!
When you consider that we now have low flush, one-piece “Toto” toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.
If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long-term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.
5 Stars (Yelp)
The Kent Family – Portland, OR
May 13th 2017
Value. Often it’s the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.
I’m the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!
John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway and wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.
Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!
5 Stars (Yelp)
Charles M – Lake Oswego, OR
May 1st 2017
You know when something important or expensive breaks, it’s usually at two o’clock in the morning on a Sunday and no one will help you for days?
Sutherland Plumbing will help you ASAP.
I’ve called Sutherland Plumbing on multiple occasions. They’ve always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.
I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don’t need or want.
I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.
5 Stars (Yelp)
Sean J – Hillsboro, OR
Since opening in 2013 Sutherland Plumbing has 163 “approved” reviews on Yelp. 158 out of the 163 are rated at 5 STARS!!! That’s a whopping 97% 5 STAR RATING!!!
We don’t just claim to go above & beyond the call of duty. Sutherland Plumbing delivers! Look what John Benton did for this lady in the ice storm last winter. We’re not just plumbers. We care about people & we care about our community!
John Benton is Always Driving Safely & Always Having a Good Day!
This is John’s favorite thing to do at work….Wash the sidewalk & driveway!
The Benton Family! Good Looking Bunch 🙂
Sutherland Plumbing’s Lead-Tech & Master Journeyman Plumber John Benton With Owner, Master Plumber & The Boss of all Bosses – Ti Sutherland!
Here’s Sutherland Plumbing’s Ti Sutherland & John Benton taking a break from a hard day at work: