August 10th 2018
I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.
This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.
The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.
Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing!
5 Stars (Yelp)
Bill B – Beaverton, OR
Here at Sutherland Plumbing, there’s nothing better than when our customers show their appreciation & thanks for our awesome employees and their quality workmanship. Here’s three reviews for our man Sean Anderson that came in just one week!
July 21st 2018
“Great first experience with Sutherland Plumbing! Our upstairs shower was leaking into our kitchen cupboards and sliding door frame. With guests expected in a few weeks, we were anxious to learn what was causing the leak and have it fixed as soon as possible.
Sean Anderson came to assess the issue and provided a clear & concise explanation as to what the cause was in addition to explaining how he would fix the problem. After the work was completed, Sean ensured the shower was no longer leaking, provided an excellent overview of the work he did and also pointed out a high water pressure situation that needs attending to.
We’ll definitely have Sean come back for the additional work that needs to be done. We’re very satisfied with Sutherland Plumbing and highly recommend Sean!”
5 Stars (Yelp)
Janet B – Tualatin, OR
July 19th 2018
“This is the second time I’ve used Sutherland Plumbing and I’ve had a very good experience both times. More recently, I had a leak in my toilet and Sean came to fix it. He called before coming to give me an ETA. Sean arrived when he said he would and diagnosed the problem quickly. He showed me what was needed and discussed my options. I decided to install a new toilet rather than fix the old one. We discussed what would meet my needs best and the toilet was installed the same day.
Sean is professional, helpful, friendly and does an outstanding job. I highly recommend Sutherland Plumbing and will not consider using any other plumber!”
5 Stars (Yelp)
Michelle I – Portland, OR
July 18th 2018
“I specifically asked for Sean from Sutherland Plumbing to come to our house for a second, unrelated plumbing leak that just arose. I was equally satisfied this time around with his knowledge, patience, insight and pressure-free approach. I whole-heartedly recommend Sutherland Plumbing and plan to call them for any issues I may have in the future.”
5 Stars (Yelp)
Benoit D – San Francisco, CA & Portland, OR
Here at Sutherland Plumbing, there’s virtually nothing better than when we receive a note from a satisfied customer. Here’s an email we recently received from yet another satisfied customer!
June 15th 2018
Ti, I just want to let you know that Cameron, who performed my installation yesterday did a very good job. He was polite, knowledgeable, answered all of my questions intelligently, clearly knew what he was doing and gave me full confidence that I made the right decision in choosing your company.
I will happily recommend your company to family and friends. Thank you!
Betty G – Portland, OR
Toilet bowls require caulking at the base to provide a water-tight seal preventing liquid or moisture from getting underneath it and festering.
Often times an installer will skip this step, does it wrong, and/or the caulking simply fails, as seen in the image below:
The next image is the same toilet re-caulked properly. Caulking of any kind is only as good as the surface we give it to adhere to. It’s important to remove any & all loose debris and clean the surface with a good all-purpose kitchen & bath cleaner – preferably one with a degreasing agent.
A common complaint from our clients is a consistent “skunky” odor coming from the toilet area. Without a proper seal at the floor any liquid that gets on the floor near the toilet can run up to and underneath the toilet bowl including the occasional “miss” by little Johnny!