Tag Archives: Quality Workmanship

Protecting your family – Sutherland Plumbing cares.

Protecting your family – Sutherland Plumbing cares.

Sutherland Plumbing cares about the health and welfare of our customers and we’re going the extra mile for everyone’s health & protection by wearing masks, gloves and boot covers in your home.
Rest assured, we’re doing everything we can to protect our customers and slow down the spread of COVID-19.

Together, we can stay healthy while continuing to provide our important plumbing services to homes the Portland metro area.

If you have any questions, please call (503) 719-4015

Sutherland Plumbing cares about your family’s safety and will leave our work area cleaner than we found it.

#COVID #family #safety #portland #plumber

Sutherland Plumbing Wins Prestigious Award, Six Years Running!

Sutherland Plumbing Earns Esteemed 2019 Angie’s List Super Service Award!

This award reflects our company’s consistently high level of customer service.

 Portland, Oregon, March 9th 2020 –

Sutherland Plumbing is proud to announce that we have earned the home service industry’s coveted Angie’s List Super Service Award (SSA).

This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2019.

“Service pros that receive our Angie’s List Super Service Award represent the best in our network, who are consistently making great customer service their mission,” said Angie’s List Founder Angie Hicks. “These pros have provided exceptional service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”

Angie’s List Super Service Award 2019 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade & review period grade. The SSA winners must be in good standing with Angie’s List and undergo additional screening.

Sutherland Plumbing has been listed on Angie’s List since 2013. This is the sixth consecutive year Sutherland Plumbing has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

Contact: Katrina Sutherland at (503) 719-4015

Sean Anderson gets accolades!

February 10th 2020

I can’t say enough good things about working with Sean from Sutherland Plumbing. About a year ago I did a bunch of work on a rarely-used bathroom, including having the shower valve replaced. Once that shower started to be used regularly, a leak showed up in the form of a damp spot on a lower level ceiling and an unpleasant smell! I needed to get my house ready to rent in a short period of time and contacted Sutherland Plumbing based on Yelp reviews.

Sean showed me exactly what was wrong, which is that I’d been taken advantage of by the plumbers who did the initial replacement and they did a terrible job. Sean was able to fit me into his schedule later that week to replace it, which I appreciated because of my time-frame.

Not only did he do a great job on the shower valve, but when he came to ask me a question and found me struggling to install a door, not only did he jump in to help and provide advice, he also fixed my front door so that it closes more easily, realigned the sink tap so that it shuts off properly, as well as replaced some light bulbs I couldn’t reach. I mean, COME ON! Who does that? Sean, that’s who. Sutherland Plumbing, please hold onto this one, because you made a customer for life!

5 Stars (Yelp)

Kate M – Portland, OR

Sutherland Plumbing’s Sean Anderson.

Dirty Work but somebody’s gotta do it!

New Main Water Line install by Master Plumber, Ti Sutherland!

Our Customers Love Quality Workmanship!

October 22nd 2019

“I called Sutherland Plumbing to put in a new kitchen sink and I absolutely love it! The recommendations for the sink were spot-on to our style and the garbage disposal is super quiet. I’m so happy with the service that I’ve asked for estimates for replacing some bathroom sinks, too. This is such high quality.”

5 Stars (Yelp)

H J – Portland, OR

Brand new sink & disposal install by Sutherland Plumbing!

Quality Workmanship – Sutherland Plumbing’s Difference!

New water heaters save you $$$ and they’re one of our specialties!

Noritz 199,000 BTU Tankless Water Heater. Installed by Sutherland Plumbing. This is one sweet looking install!

BRADFORD WHITE 50 Gallon Natural Gas Water Heater. Newly installed by Sutherland Plumbing!

GE Heat Pump Water Heater. Installed by Sutherland Plumbing. Photo posted on Yelp by another satisfied customer!

The new system lowered their electrical bill by around $25 in just the first month!

75 Gallon Natural Gas Water Heater. Installed by Master Plumber, Ti Sutherland!

At Sutherland Plumbing – Our Hard Work Shows!

Here’s another 5-Star Yelp Review from one of our valued customers here in Beaverton!

October 5th 2019

Fast. Thorough. Professional. Prompt. Communicative. Quality. These all describe the service I received from these guys for my water main leak.

I called the office and Courtney got my info and said I’d get a call soon. Soon indeed, Ti called and I told him about the problem. Soon again, Cameron showed up. He listened to me completely as I described the situation and we went over things. Then he did his inspection and measurements and gave me two options to fix the leak. He went over everything that I could expect with the work, thoroughly. Before he left, he made a temporary hookup bypassing the leak, so I’d have water.

A few days later the crew arrived promptly. By noon or so they were waiting for the City inspector to come and approve the completed work. They had torn out the old plumbing, removed deep thick tree roots (that probably had a lot to do with causing the problem) and installed all the new plumbing from the street meter up to the house.

Oh, they also cleaned out a clog, repaired my drain pipe and fixed a toilet-flush issue to boot. Before they left, they made sure everything was pristine.

Bottom line: No one likes needing a big repair, but you may as well get it done right and that’s how these guys work.

5 Stars (Yelp)

Richard C – Beaverton, OR

Quality Workmanship – Sutherland Plumbing’s Difference.

Part 1 – Nothing Quite Like Brand New Under-Sink Plumbing!

Kitchen Double-Sink & Food Waste Disposal Rework Clean-Out. Installed by Sutherland Plumbing’s Sean Anderson!

Low Quality Parts & Poor Workmanship Can Cause HUGE Problems.

Quality Parts & Workmanship by Sutherland Plumbing’s Sean Anderson – PROBLEM SOLVED!

Like we said – Nothing Quite Like Brand New Under-Sink Plumbing!

Ti’s Tips – “The cheap comes out expensive…”

Ever heard it said: “The cheap comes out expensive in the end?” 

This especially applies in the plumbing trade! 

The image below is of two 1.5″ tubular slip nuts, I haven’t found a house yet without one. They make the seal under your sinks to the drain pipes. 

(Right) is a cheap plastic one, notice the huge crack

This resulted in a damaged wood cabinet, damaged wood floors, stinky, gross drain water all over the place & an unexpected service call from the plumber!

(Left) is a solid metal one.

Note: Sutherland Plumbing only uses the higher quality metal ones!

Had the original plumber invested about .50 cents more – all of this would have been avoided!Tubular Seals

The time for a new water heater is NOW!

There’s never been a better time to have your storage tank type water heater replaced!

SAVE $$$!

If you’re even considering a new water heater or have the slightest concern your existing one is “on its last legs,” it would do you well to familiarize yourself with some major changes and new efficiency standards which have totally transformed the water heater market as we know it.

Cutting through all the “blah blah blah” – this means purchasing a new water heater after April 16th 2015 as required by state and federal authorities, costs you more money! Although more efficient than ever, here are a few reasons why the new heaters cost more:

1) The appliance itself is more expensive right out of the box.

2) Installation can become more labor intensive.

3) The new units are becoming larger in size due to increased amounts of insulation. This means in many cases where space is already limited, options include but are not limited to: completely relocating the appliance, substantial demolition & construction to accommodate the newer larger size and retro-fitting for a tank-less model upgrade. The larger size heaters may also require additional manpower to lift and locate the unit.

4) Newer Energy Star Gas models require 120 volts in order to operate. This means not only might you need plumbing & mechanical work, but an electrician may need to be summoned to run a new electrical circuit. Sutherland Plumbing can provide this service upon request. (https://www.energystar.gov)

All of this means more $$$!

Make no mistake, the new appliances are more efficient – but not by a large margin compared to today’s already energy efficienct standards – unless viewed in the grand scheme of things. For example; it is estimated by the U.S. Department of Energy that a staggering 63 billion dollars will be saved in energy costs by 2044! Now zoom in from there and consider what part of that will be your share of the 63 billion over the course of 25 years. Remember, water heaters only last on average 15 years before requiring replacement. If you’re tracking the numbers – that’s approximately two brand new water heaters for you and your home.

More money spent by consumers on goods and services as described above improves the economy, while less money spent on utility bills conserves precious energy. You see the win-win situation there?

Installation of a new Bradford White 50 gallon gas or electric water heater.

This job includes:

  • Removal & disposal of old water heater.
  • Install new Bradford White 50 gallon gas or electric water heater.
  • New premium isolation (shut off) valves replaced / installed on Hot outgoing and Cold incoming.
  • Earthquake restraints: industrial grade Seismic restraint kit installed & fastened securely to framing structure with blocking as needed (aka studs).
  • Thermal expansion tank.
  • Solid brass and copper fittings (no steel).
  • COMPLETE 10 year WARRANTY on ALL parts.
  • Sutherland Plumbing’s labor warranty.
  • Required plumbing permit.

http://www.bradfordwhite.com

Call or email us today for a NO COST written estimate for a new water heater installation or to schedule an appointment!

Bradford White 50 Gallon Natural Gas Water Heater – Newly Installed by Sutherland Plumbing!