Tag Archives: Quality Workmanship

The Difference is in the Details!

The Sutherland Plumbing difference is in the details!

*Included in all water heater installs:

*Premium Brand: “Bradford White.”
*Remove & disposal of old water heater.
*Required plumbing permit.
*Premium ball type shut off valve.
*Copper/Brass connections.
*Thermal expansion tank with solid brass IP fittings.
*Seismic restraints (aka earthquake straps).
*New Temperature/Pressure relief safety valve.
*10 year warranty for parts and labor.

Recent installation of a 75 Gallon Natural Gas Water Heater.

Recent installation of a 75 Gallon Natural Gas Water Heater.

 

Sutherland Plumbing’s Cameron Bloom – Not Afraid of Hard Work!

Sutherland Plumbing’s Cameron Bloom busy replacing pipes for the laundry room. Cameron’s using a flame torch, heating a copper pipe for sweat connection.

The Best Plumbers Get the Best Reviews!

August 10th 2018 

I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.

This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.

The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.

Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing

5 Stars (Yelp)

Bill B – Beaverton, OR

Sutherland Plumbing’s Sean Anderson Gets Rave Reviews!

Here at Sutherland Plumbing, there’s nothing better than when our customers show their appreciation & thanks for our awesome employees and their quality workmanship. Here’s three reviews for our man Sean Anderson that came in just one week!

July 21st 2018

“Great first experience with Sutherland Plumbing! Our upstairs shower was leaking into our kitchen cupboards and sliding door frame. With guests expected in a few weeks, we were anxious to learn what was causing the leak and have it fixed as soon as possible.

Sean Anderson came to assess the issue and provided a clear & concise explanation as to what the cause was in addition to explaining how he would fix the problem. After the work was completed, Sean ensured the shower was no longer leaking, provided an excellent overview of the work he did and also pointed out a high water pressure situation that needs attending to.

We’ll definitely have Sean come back for the additional work that needs to be done. We’re very satisfied with Sutherland Plumbing and highly recommend Sean!”

5 Stars (Yelp)

Janet B – Tualatin, OR

***

July 19th 2018 

“This is the second time I’ve used Sutherland Plumbing and I’ve had a very good experience both times. More recently, I had a leak in my toilet and Sean came to fix it. He called before coming to give me an ETA. Sean arrived when he said he would and diagnosed the problem quickly. He showed me what was needed and discussed my options. I decided to install a new toilet rather than fix the old one. We discussed what would meet my needs best and the toilet was installed the same day.

Sean is professional, helpful, friendly and does an outstanding job. I highly recommend Sutherland Plumbing and will not consider using any other plumber!”

5 Stars (Yelp)

Michelle I – Portland, OR

***

July 18th 2018

“I specifically asked for Sean from Sutherland Plumbing to come to our house for a second, unrelated plumbing leak that just arose. I was equally satisfied this time around with his knowledge, patience, insight and pressure-free approach. I whole-heartedly recommend Sutherland Plumbing and plan to call them for any issues I may have in the future.”

5 Stars (Yelp)

Benoit D – San Francisco, CA & Portland, OR

Kudos for Cameron!

Here at Sutherland Plumbing, there’s virtually nothing better than when we receive a note from a satisfied customer. Here’s an email we recently received from yet another satisfied customer!

June 15th 2018

Ti, I just want to let you know that Cameron, who performed my installation yesterday did a very good job. He was polite, knowledgeable, answered all of my questions intelligently, clearly knew what he was doing and gave me full confidence that I made the right decision in choosing your company.

I will happily recommend your company to family and friends. Thank you!

Betty G – Portland, OR

Sutherland Plumbing’s Cameron Bloom.

Toilet Caulking – Don’t Overlook This Important Detail!

Toilet bowls require caulking at the base to provide a water-tight seal preventing liquid or moisture from getting underneath it and festering.

Often times an installer will skip this step, does it wrong, and/or the caulking simply fails, as seen in the image below:

Toilet Caulking - Before

If the caulking beneath your toilet looks like this – you should call a licensed, qualified plumber as soon as possible, before the problem gets worse. Sutherland Plumbing is here to take your calls at (503) 719-4015. Call today!

The next image is the same toilet re-caulked properly. Caulking of any kind is only as good as the surface we give it to adhere to. It’s important to remove any & all loose debris and clean the surface with a good all-purpose kitchen & bath cleaner – preferably one with a degreasing agent.

Toilet Caulking - After

Which toilet would you rather have in your bathroom? Re-caulking is relatively easy, fast & inexpensive. Call Sutherland Plumbing at (503) 719-4015 for an estimate today!

A common complaint from our clients is a consistent “skunky” odor coming from the toilet area. Without a proper seal at the floor any liquid that gets on the floor near the toilet can run up to and underneath the toilet bowl including the occasional “miss” by little Johnny!

Sutherland Plumbing wins Prestigious Award, Four Years Running!

Sutherland Plumbing Earns Esteemed 2017 Angie’s List Super Service Award!

This award reflects our company’s consistently high level of customer service.


 
Beaverton, Oregon, February 28th 2018 –

Sutherland Plumbing is proud to announce that we have earned the home service industry’s coveted Angie’s List Super Service Award (SSA).

This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.

“The service providers that receive our Angie’s List Super Service Award have demonstrated the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros have provided top-notch service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade & review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.

Sutherland Plumbing has been listed on Angie’s List since 2013. This is the fourth year Sutherland Plumbing has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

Contact: Katrina Sutherland at (503) 719-4015

Why Choose Sutherland Plumbing?

Clear, accurate estimates with no surprises:

Today is no different from the past – businesses compete over price and sometimes price alone. One way businesses do this is to quote cheap prices over the phone or advertise low rates and then tell you what it’s really going to cost once they are in your home or business!  A.K.A “the bait and switch!” The cheap rate over the phone is often half the truth. The low rate or quote “sight unseen” may not include or cover a variety of items that usually cost extra.

Sutherland Plumbing technicians will look at the issue, explain the process in detail and answer all of your questions prior to work commencing. This way you know what all of your options are and what costs those options carry before any work begins!

Master Plumber Ti Sutherland will personally provide you with a clear, concise, accurate, written estimate prior to any work commencing. Just call (503) 719-4015. Call Today!

Ti’s Tips Reminder – “The cheap comes out expensive…”

Ever heard it said: “The cheap comes out expensive in the end?” 

This especially applies in the plumbing trade! 

The image below is of two 1.5″ tubular slip nuts, I haven’t found a house yet without one.  They make the seal under your sinks to the drain pipes. 

(Right) is a cheap plastic one, notice the huge crack. 

This resulted in a damaged wood cabinet, damaged wood floors, stinky, gross drain water all over the place & an unexpected service call from the plumber.

(Left) is a solid metal one.

Note: Sutherland Plumbing only uses the higher quality metal ones!

Had the original plumber invested about .50 cents more – all of this would have been avoided!Tubular Seals

Quality Workmanship – Sutherland Plumbing’s Difference! (Part 4)

Part 4 – Treating Your Property as if it Were our Own!

Quality Workmanship – The Result of Hard, Tireless Work – No Matter What It Takes to Get the Job Done!

Sutherland Plumbing’s John Benton. Detail Oriented & Focused, Treating Your Home or Business as if it Were His Own.

Old, Worn Plumbing Should be Replaced in Your Home or Business ASAP!

Brand New, High Quality Plumbing Installed by Sutherland Plumbing’s Sean Anderson!

Once Again – Sutherland Plumbing’s John Benton Shows that Quality Workmanship Only Comes with Knowledge, Dedication & Hard Work!