Here’s another 5-Star Yelp Review from one of our valued customers here in Beaverton!
October 5th 2019
Fast. Thorough. Professional. Prompt. Communicative. Quality. These all describe the service I received from these guys for my water main leak.
I called the office and Courtney got my info and said I’d get a call soon. Soon indeed, Ti called and I told him about the problem. Soon again, Cameron showed up. He listened to me completely as I described the situation and we went over things. Then he did his inspection and measurements and gave me two options to fix the leak. He went over everything that I could expect with the work, thoroughly. Before he left, he made a temporary hookup bypassing the leak, so I’d have water.
A few days later the crew arrived promptly. By noon or so they were waiting for the City inspector to come and approve the completed work. They had torn out the old plumbing, removed deep thick tree roots (that probably had a lot to do with causing the problem) and installed all the new plumbing from the street meter up to the house.
Oh, they also cleaned out a clog, repaired my drain pipe and fixed a toilet-flush issue to boot. Before they left, they made sure everything was pristine.
Bottom line: No one likes needing a big repair, but you may as well get it done right and that’s how these guys work.
I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.
This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.
The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.
Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing!
See the picture below. If you came home to find a notice like this on your door you’ve got questions and understandably some concerns.
If you receive one of these notices at your home and are not sure why – Call (503) 719-4015 and schedule an appointment with the experts at Sutherland Plumbing, LLC.
Relax, this is routine and quite simply the water company attempting to notify you that compared to your average usage, it’s gone up exponentially. Although there are many reasons that can factor into this, we’ll share with you here the top three reasons that most likely exist (Based on 20+ years of field experience).
1) Your main underground water service pipe leading from the water meter to the home has sprung a leak and is leaking into the earth. Your options are to repair or replace. There are pros & cons to both options and the solution will vary depending on your budget & expectations. Generally speaking: repairs can end up as expensive temporary band aids while a proper replacement will ensure decades of trouble-free service. Contributing factors include, but are not limited to: the age & material of the existing pipe and the location & depth of the leak.
2) The irrigation (sprinkler) system is leaking. If connected properly, your sprinkler system “T’s” into or off of your main underground water service pipe. The sprinkler system then runs through an approved back-flow preventer and then goes off to serve the various zones or sprinkler heads.
3) A malfunctioning or “running” toilet is draining excessive amounts of water down the main sewer drain. Second to this is a faucet that is continuously dripping or leaking. This cause of excessive water usage is the least likely prompting a notice of increased water usage. (Again, this based on our experience.) It’s our contention that if a faucet was dripping and/or a toilet was running enough to prompt the notice – you’d probably know about it! Generally when a faucet or toilet is broken to that extent, people are aware & set-out to get it fixed before a whole billing cycle comes and goes!
You have options and choices either way. Dozens of times we have visited a homeowner expecting to spend hundreds or even thousands of dollars only to find that simply turning off the sprinkler system will stop the leak and buy some time to get control of the situation rather than the situation being in control of you!
If you receive one of these notices at your home and are not sure why, Call (503) 719-4015 and schedule an appointment with the experts at Sutherland Plumbing, LLC.