February 10th 2020
I can’t say enough good things about working with Sean from Sutherland Plumbing. About a year ago I did a bunch of work on a rarely-used bathroom, including having the shower valve replaced. Once that shower started to be used regularly, a leak showed up in the form of a damp spot on a lower level ceiling and an unpleasant smell! I needed to get my house ready to rent in a short period of time and contacted Sutherland Plumbing based on Yelp reviews.
Sean showed me exactly what was wrong, which is that I’d been taken advantage of by the plumbers who did the initial replacement and they did a terrible job. Sean was able to fit me into his schedule later that week to replace it, which I appreciated because of my time-frame.
Not only did he do a great job on the shower valve, but when he came to ask me a question and found me struggling to install a door, not only did he jump in to help and provide advice, he also fixed my front door so that it closes more easily, realigned the sink tap so that it shuts off properly, as well as replaced some light bulbs I couldn’t reach. I mean, COME ON! Who does that? Sean, that’s who. Sutherland Plumbing, please hold onto this one, because you made a customer for life!
5 Stars (Yelp)
Kate M – Portland, OR
“We learned of a possible leak between our home and the city line coming into our home. We called Sutherland Plumbing and Ti came to our home after 5:30 pm! We discussed the problem, he looked at the situation, told me what he thought needed to be done and sent me a written estimate the next day! We made a contract to have a new pipe installed and he arrived exactly at the time he said he would.
Ti brought his team of Cameron & Nathan and got to work. He called me a little over an hour later and told me he had some good news. I immediately went to my home and he discovered that I didn’t need a new pipe at all! He fixed the issue which was under my home and a few other things and saved my family a ton of money.
The minute I met Ti, I knew he was a man of integrity, who cares about his clients and is always doing his very BEST! In my humble opinion Ti at Sutherland Plumbing is the BEST in the business and I highly recommend him and his tremendously professional team for any of your plumbing problems. If you need plumbing help, don’t hesitate to call Ti! You’ll be thankful you did, just like me and my family!”
5 Stars (Yelp)
Jeff G – Forest Grove, OR
“Exactly as advertised. If you’re wondering how a business can possibly have so many consistently high ratings and great reviews, it’s no hype with these guys – they are the real deal! I’m a ten year-plus veteran of the service industry, and Ti & Courtney provided some of the best end-to-end customer service I’ve ever seen or received. Responsive, communicative, honest, friendly, professional, on time and on budget.
We’d initially scheduled a water heater replacement for our newly purchased home. Ti explained all of our options clearly, no pushy up-sell, just the facts. If you have any second thoughts about their prices, know you will absolutely get what you pay for: thorough knowledge, high-quality parts and expert workmanship. Considering the amount of damage a two dollar plumbing part can cause your home, is that really where you want to go cheap?
Late in the game I found a leaky washing machine tap and they were able to squeeze-in replacing that on the same service call. While the original estimate called for cutting drywall to replace the entire valve box, Ti found he was able to re-use the existing box, saving us over 300 dollars! They could have easily changed the box anyway and charged us accordingly and we’d have been none the wiser. That kind honesty is refreshing and can win you a customer for life. We highly recommend Sutherland Plumbing.”
5 Stars (Yelp)
Erik V – Albany, OR
New Main Water Line install by Master Plumber, Ti Sutherland!
Winter is upon us! The weather will inevitably bring freezing temperatures that have the potential to cause havoc on plumbing systems!
Time to “winterize.” “Winterizing” means: to adapt or prepare something for use in cold weather.
Every year around this time, plumbers are called-out to urgent situations resulting from frozen plumbing. If it gets really bad this winter you may find it more likely to see Santa and his reindeer flying around than a plumber, because every one of us is busy fixing broken plumbing pipes!
Let me assure you, the vast majority of freeze-damaged plumbing is completely avoidable.
Here are a few very basic things that you can do to put you & your home at an advantage:
1) Close or block-off your foundation vents:
2) Turn off the water to exterior hose faucets: Turn clockwise to shut-off your water valve. Sometimes this can be tricky for two reasons:
First: do you know where the valve is?
Second: the valve may not work so you may be in a vulnerable position.
3) At the very least: Remember to insulate your outdoor hose-faucets (hosebibbs) & irrigation systems.
Remove any garden hoses from the faucets and cover the faucet with something that will insulate & protect it from freezing temperatures.
Almost every home center and hardware store sells products made specifically for this.
4) “Heat Tape” is another inexpensive way you can “winterize” your own home with just a quick trip to your local hardware store or home center!
“Heat Tape” comes in different shapes, sizes & lengths but basically is a cord that when energized creates resistance heat.
Think of a rope wrapped around pipes that you plug-in like your electric heating blanket.
5) Open cabinet doors where plumbing is located on exterior walls: This will allow a better chance for the heat from the room to convect to the pipes inside the wall. However, we do not recommend this step if there are children and/or pets in your home.
Ti Sutherland – Master Plumber, Sutherland Plumbing, LLC (CCB#200460)
If you’re thinking that your pet can’t be cold outside because they have a nice coat – just remember how freezing you are when it’s cold outside & you’re wearing a nice coat, (not to mention a hat, boots & gloves)!
I often get approached by clients and prospective clients asking about water filtration and/or their desire to have a water filter installed. I usually ask one question that stops most in their tracks. “What are you wanting to filter out of your water?”
Let’s break this down a little: There are an overabundance of devices, fixtures & apparatus that claim to “filter,” alter or condition the native state of your water. However, there are also many different “medias” (aka filters) that filter a wide range of particulates, chemicals & bacteria etc. (see images below).
There are “whole-house” filters, “point of use” filters and many other types of filters. All of the aforementioned filters have varying “housing” units to which the filters attach. Most filters or other media are proprietary to the manufacturer of the filter “housing,” so you must consider the cost & moreover the availability of these filters in the long-run. I’ve done many service calls to remove & abandon filtration systems due to the fact that replacement filters are discontinued, unavailable or too expensive!
Let’s get back to the original question, what do you hope to remove from your water by filtering it in the first place? I would respectfully point out that most clients don’t have a solid answer. Start by gaining the knowledge of what your water source contains that is undesirable or that you may be sensitive to, then seek to find the filter that’s right for you. Do you want “it” removed entirely from all the water entering your home – or perhaps just “one glass at a time” at the sink?
Contact your water service provider for the most recent water quality report or have your water tested by an independent facility. The latter of the two can carry a cost. Have you ever heard the saying “everything is enjoyed by comparison?” It just so happens that most of Portland and the surrounding Tri-County area gets our water source from the Bull Mountain watershed (see link below).
This is pretty good stuff already compared to some other areas in our great country! Personally, I don’t blink an eye to a tall glass of local bull mountain watershed water for a drink for myself or my family. Please note that this is my opinion only, we would prefer that you educate yourself as to what any water source contains that may adversely affect you.
We don’t have a recommendation for any one filtration system or presume to know what is best for you and yours. So we do recommend that if you still want a filtration system of any kind – ask yourself first – what is it you’re wanting to accomplish? Then, are you prepared to invest in maintaining it? Do some digging around and you’ll quickly find many companies claiming to have the very next best thing in the filter department – but you can decide on that for yourself.
You might be inclined to get an all around multi-purpose filter, only to find that levels of what you’re trying to remove are hardly present. If there were only one or two things you want removed or filtered from your water – get filters that do just that!
Let’s not try fixing what isn’t broken.
Ti Sutherland, Master Plumber – Sutherland Plumbing, LLC (CCB#200460)
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