Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!
December 10th 2017
December 10th 2017
The single best thing you can do to improve toilet efficiency is to replace an old inefficient toilet with a newer water-efficient model. Toilets are typically the largest indoor water user. Older toilets use between 3.5 and 7 gallons per flush (gpf) – while new high-efficiency toilets (HETs) and dual flush toilets use 1.3 gpf or less. This is more than 50% to 75% savings in water per toilet!
Apply for a $75 per HET rebate when you:
The applicant must have a current TVWD water account in good standing or be the owner of the master metered residence within the District as verified by TVWD.
Applications must include a copy of a proof of purchase receipt from a retailer or plumbing company that specifies the purchase date, purchase price, manufacturer and model number.
The application must be received by TVWD within 90 days of purchase date.
Prior to approval, an on-site inspection may be required by TVWD.
The total rebate per item will not exceed the receipt amount.
Call or contact the TVWD Conservation Program at (503) 848-3056 for the rebate terms and conditions and with any questions. You can also download the Residential Rebate Brochure or visit the TVWD Residential Rebate Frequently Asked Questions Web page for more information.
Please allow 4-6 weeks for processing.
*Are you an apartment owner or business interested in a rebate or other conservation programs? Visit the TVWD Business, Industry and Government Conservation Web page.
5 Stars (Yelp)
May 13th 2017
Value. Often it’s the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.
I’m the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!
John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway and wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.
Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!
5 Stars (Yelp)
Charles M – Lake Oswego, OR
May 1st 2017
You know when something important or expensive breaks, it’s usually at two o’clock in the morning on a Sunday and no one will help you for days?
Sutherland Plumbing will help you ASAP.
I’ve called Sutherland Plumbing on multiple occasions. They’ve always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.
I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don’t need or want.
I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.
5 Stars (Yelp)
Sean J – Hillsboro, OR
Check out this great article from Chadwicks:
“We’ve all been there. The water tank is emitting a strange gurgling sound and we know something’s not right. We call the plumber and pray that the house hasn’t become the Niagara Falls by the time he arrives. We wait on tenterhooks, anxiously watching the clock. Finally, the doorbell rings and there he is. We’re so relieved we want to kiss him.
Instead we get a hold of ourselves and usher him up to the attic. Using wrenches and pliers and working by torchlight, he emerges some time later – t-shirt soaked with copper-coloured grime – and pronounces the job done. Oh the joy of having running water once more! We take a look at 17 Emergency Situations When You’ll be Glad You Know a Plumber – and express our gratitude to all those nifty plumbers who keep our modern conveniences in good nick.”
This is a record holding hairball out of a shower drain! We call it “the wookie.” When we do service calls for this sort of thing, we not only clean the drain properly to restore service but we also recommend and sometimes (depending on the style / type of drain) give the client a tub/shower hair trap as seen in the following:
These hair traps are a great way to prevent needing a plumber in the first place! I think EVERYONE would agree, $5.81 is well spent to avoid and/or prevent a $200.00 service call from a plumber! Not to mention, drain clogs don’t care that it’s Friday afternoon and the in-laws are due to arrive any minute!! You can find one of these hair traps here.
You came to our home at 11 am on January 8th to fix our clogged bathtub drain (that we have had problems with for several years).
The following week you called and left a message to check-in & follow-up and to inquire if it was still draining properly. I am so sorry that it has taken me such a long time to reply to your phone message from a few weeks ago. At the time you called I wanted to wait a little while longer just to be sure that it would continue working and draining well, since in the past when we would get it unclogged, it would sometimes clog up again within a few weeks.
Yes, the drain is working wonderfully – which is such a blessing! Thank you VERY much John, for fixing our drain. Not only that – but thank you also for the awesome professional service that you and your company extended – from the first phone call & e-mail, to explaining all of the details of the job, for answering all of my questions, and for following-up after the job was done.
I am so impressed, that I recommended Sutherland Plumbing to my parents and also to my sister, who both live in this area (Milwaukie and West Linn). There is no doubt in my mind that should I ever require a plumber, I will definitely be calling Sutherland Plumbing!
Your company is over the top professional, courteous, honest, trustworthy, highly experienced, and offers outstanding customer service. You give 100% in every area – which is quite rare! You definitely know how to do business and I am so grateful to have found such a wonderful plumbing service. I will be writing a review on Yelp soon.
It was a pleasure doing business with Sutherland Plumbing!
Thank you very much.
Sandie D – Milwaukie, OR
The Sutherland Plumbing difference is in the details!
*Included in all water heater installs:
*Premium Brand: “Bradford White.”
*Remove & disposal of old water heater.
*Required plumbing permit.
*Premium ball type shut off valve.
*Thermal expansion tank with solid brass IP fittings.
*Seismic restraints (aka earthquake straps).
*New Temperature/Pressure relief safety valve.
*10 year warranty for parts and labor.