August 10th 2018
I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.
This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.
The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.
Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing!
5 Stars (Yelp)
Bill B – Beaverton, OR
Here at Sutherland Plumbing, there’s nothing better than when our customers show their appreciation & thanks for our awesome employees and their quality workmanship. Here’s three reviews for our man Sean Anderson that came in just one week!
July 21st 2018
“Great first experience with Sutherland Plumbing! Our upstairs shower was leaking into our kitchen cupboards and sliding door frame. With guests expected in a few weeks, we were anxious to learn what was causing the leak and have it fixed as soon as possible.
Sean Anderson came to assess the issue and provided a clear & concise explanation as to what the cause was in addition to explaining how he would fix the problem. After the work was completed, Sean ensured the shower was no longer leaking, provided an excellent overview of the work he did and also pointed out a high water pressure situation that needs attending to.
We’ll definitely have Sean come back for the additional work that needs to be done. We’re very satisfied with Sutherland Plumbing and highly recommend Sean!”
5 Stars (Yelp)
Janet B – Tualatin, OR
July 19th 2018
“This is the second time I’ve used Sutherland Plumbing and I’ve had a very good experience both times. More recently, I had a leak in my toilet and Sean came to fix it. He called before coming to give me an ETA. Sean arrived when he said he would and diagnosed the problem quickly. He showed me what was needed and discussed my options. I decided to install a new toilet rather than fix the old one. We discussed what would meet my needs best and the toilet was installed the same day.
Sean is professional, helpful, friendly and does an outstanding job. I highly recommend Sutherland Plumbing and will not consider using any other plumber!”
5 Stars (Yelp)
Michelle I – Portland, OR
July 18th 2018
“I specifically asked for Sean from Sutherland Plumbing to come to our house for a second, unrelated plumbing leak that just arose. I was equally satisfied this time around with his knowledge, patience, insight and pressure-free approach. I whole-heartedly recommend Sutherland Plumbing and plan to call them for any issues I may have in the future.”
5 Stars (Yelp)
Benoit D – San Francisco, CA & Portland, OR
Here at Sutherland Plumbing, there’s virtually nothing better than when we receive a note from a satisfied customer. Here’s an email we recently received from yet another satisfied customer!
June 15th 2018
Ti, I just want to let you know that Cameron, who performed my installation yesterday did a very good job. He was polite, knowledgeable, answered all of my questions intelligently, clearly knew what he was doing and gave me full confidence that I made the right decision in choosing your company.
I will happily recommend your company to family and friends. Thank you!
Betty G – Portland, OR
Sutherland Plumbing Earns Esteemed 2017 Angie’s List Super Service Award!
This award reflects our company’s consistently high level of customer service.
Sutherland Plumbing is proud to announce that we have earned the home service industry’s coveted Angie’s List Super Service Award (SSA).
This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.
“The service providers that receive our Angie’s List Super Service Award have demonstrated the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros have provided top-notch service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”
Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade & review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.
Sutherland Plumbing has been listed on Angie’s List since 2013. This is the fourth year Sutherland Plumbing has received this honor.
Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.
Contact: Katrina Sutherland at (503) 719-4015
Since opening in 2013 Sutherland Plumbing has 163 “approved” reviews on Yelp. 158 out of the 163 are rated at 5 STARS!!! That’s a whopping 97% 5 STAR RATING!!!
We don’t just claim to go above & beyond the call of duty. Sutherland Plumbing delivers! Look what John Benton did for this lady in the ice storm last winter. We’re not just plumbers. We care about people & we care about our community!
Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid. We most certainly will be giving Ti a call if/when we need plumbing service in the future!
One other note – these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor’s house down the road, he offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service! Thank you for the help!
5 Stars (Google My Business)
Kerry H – Oregon
You came to our home at 11 am on January 8th to fix our clogged bathtub drain (that we have had problems with for several years).
The following week you called and left a message to check-in & follow-up and to inquire if it was still draining properly. I am so sorry that it has taken me such a long time to reply to your phone message from a few weeks ago. At the time you called I wanted to wait a little while longer just to be sure that it would continue working and draining well, since in the past when we would get it unclogged, it would sometimes clog up again within a few weeks.
Yes, the drain is working wonderfully – which is such a blessing! Thank you VERY much John, for fixing our drain. Not only that – but thank you also for the awesome professional service that you and your company extended – from the first phone call & e-mail, to explaining all of the details of the job, for answering all of my questions, and for following-up after the job was done.
I am so impressed, that I recommended Sutherland Plumbing to my parents and also to my sister, who both live in this area (Milwaukie and West Linn). There is no doubt in my mind that should I ever require a plumber, I will definitely be calling Sutherland Plumbing!
Your company is over the top professional, courteous, honest, trustworthy, highly experienced, and offers outstanding customer service. You give 100% in every area – which is quite rare! You definitely know how to do business and I am so grateful to have found such a wonderful plumbing service. I will be writing a review on Yelp soon.
It was a pleasure doing business with Sutherland Plumbing!
Thank you very much.
Sandie D – Milwaukie, OR
Sutherland Plumbing Earns Esteemed 2015 Angie’s List Super Service Award!!
Award reflects Sutherland Plumbing’s consistently high level of customer service!
Sutherland Plumbing has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.
“Only about 5 percent of the plumbing companies in Portland, Oregon have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”
Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
Angie’s List helps facilitate happy transactions between more than three million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
Sutherland Plumbing deserves more than five stars! After receiving my last water bill from Sunrise Water it was apparent that I had a leak in my water system. After looking at the situation, I found that I had a major leak in my main water service line between the water meter and my home. I called two different plumbing companies in the local area – one of them three times in three days and never received a call back. The second one called back but could not make an appointment with me for 7 days. I was telling my son about the problem I was having getting a plumber to call me back. My son said that he knew of a plumbing company called Sutherland Plumbing, that he had called and they got back to him on the phone in a matter of minutes. I placed a call to Sutherland Plumbing and left a message. Sure enough, I received a call from Ti Sutherland within 10 minutes. We discussed the problem and he asked if I could text him some pictures of the layout of the yard so that he could send me a bid to replace the water line. I requested that he replace the water line because it had broken two previous times and I was tired of the problem. Ti sent me a bid the next day and we then set up a time for the repair. At the same time I found that my neighbor had the same problem and needed to have her water line replaced!
The morning of the appointment I received a call from Ti around 7:30am and his team was on the job by 8am sharp. No playing around, these guys are professionals. They set up their vacuum digging machine and their underground boring machine and by noon had a new water line running to the crawl space under the house. This was no easy job as they had to run about 100 feet of water line and then make all the connections. We were up and running with water in no time. The neat part was that they never had to dig up the yard. Just enough digging to find the utilities, electric, gas, tv cable, etc. I was really impressed when I saw Ti and his employees put on “booties” to come in the house. They also covered everything with throw carpets and tarps so as not to track any mud into the house or even on the concrete. Yes, they even covered the concrete walkways so as not to track mud on them!
The same day they also did a similar job at my neighbor’s home. We were very impressed with their professionalism. If you were to look at the yard you would not be able to tell that they had even disturbed the grounds. Everything looked as if they had not even been here. I will never call another plumbing company. Sutherland Plumbing is the only one I will ever call. They could teach the other guys how a business should be run. Look up the definition of “Professional” and you will find SUTHERLAND PLUMBING. Prompt, efficient, professional, honest and friendly!
Ti, you and the guys are the best in the business. Keep up the great work!
5 Stars (Yelp)
Gary R – Happy Valley, OR