Category Archives: Reviews & Testimonials

At Sutherland Plumbing – Our Hard Work Shows!

Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!

December 10th 2017

After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbing to complete our PRV and water heater replacement and could not be happier with that decision.

After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning.  They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.

A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.

To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.

This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!

5 Stars (Yelp)

Sarah S – Portland, OR

The Proof is in The Reviews – Thank You to our Customers!!!

May 25th 2017

This is the first review I’ve ever written and Sutherland Plumbing deserves it!

John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.

They came back a few days later to replace the upstairs and downstairs “contractor special” toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.

John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn’t even tell they had been here!

And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!

When you consider that we now have low flush, one-piece “Toto” toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.

If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long-term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.

5 Stars (Yelp)

The Kent Family – Portland, OR

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May 13th 2017

Value. Often it’s the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.

I’m the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!

John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway and wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.

Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!

5 Stars (Yelp)

Charles M – Lake Oswego, OR

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May 1st 2017

You know when something important or expensive breaks, it’s usually at two o’clock in the morning on a Sunday and no one will help you for days? 

Sutherland Plumbing will help you ASAP.

I’ve called Sutherland Plumbing on multiple occasions. They’ve always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.

I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don’t need or want.

I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.

5 Stars (Yelp)

Sean J – Hillsboro, OR

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Sutherland Plumbing is one of the Highest Rated Plumbers in Yelp History – John Benton Proves Why!!!

Since opening in 2013 Sutherland Plumbing has 163 “approved” reviews on Yelp. 158 out of the 163 are rated at 5 STARS!!! That’s a whopping 97% 5 STAR RATING!!!

We don’t just claim to go above & beyond the call of duty. Sutherland Plumbing delivers! Look what John Benton did for this lady in the ice storm last winter. We’re not just plumbers. We care about people & we care about our community!

Here’s a 5 Star Review posted on Google!

Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid. We most certainly will be giving Ti a call if/when we need plumbing service in the future!

One other note – these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor’s house down the road, he offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service! Thank you for the help!

5 Stars (Google My Business)

Kerry H – Oregon

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

An awesome email from an awesome customer!!

Hi John,

You came to our home at 11 am on January 8th to fix our clogged bathtub drain (that we have had problems with for several years).

The following week you called and left a message to check-in & follow-up and to inquire if it was still draining properly.  I am so sorry that it has taken me such a long time to reply to your phone message from a few weeks ago.  At the time you called I wanted to wait a little while longer just to be sure that it would continue working and draining well, since in the past when we would get it unclogged, it would sometimes clog up again within a few weeks.

Yes, the drain is working wonderfully – which is such a blessing!  Thank you VERY much John, for fixing our drain.  Not only that – but thank you also for the awesome professional service that you and your company extended – from the first phone call & e-mail, to explaining all of the details of the job, for answering all of my questions, and for following-up after the job was done.

I am so impressed, that I recommended Sutherland Plumbing to my parents and also to my sister, who both live in this area (Milwaukie and West Linn).  There is no doubt in my mind that should I ever require a plumber, I will definitely be calling Sutherland Plumbing!

Your company is over the top professional, courteous, honest, trustworthy, highly experienced, and offers outstanding customer service.  You give 100% in every area – which is quite rare!  You definitely know how to do business and I am so grateful to have found such a wonderful plumbing service.  I will be writing a review on Yelp soon.

It was a pleasure doing business with Sutherland Plumbing!

Thank you very much.

Sincerely,

Sandie D – Milwaukie, OR

Sutherland Plumbing Earns Esteemed 2015 Angie’s List Super Service Award!

Sutherland Plumbing also won the Angie's List Super Service Award in 2014!!

Sutherland Plumbing also won the Angie’s List Super Service Award in 2014!!

Sutherland Plumbing Earns Esteemed 2015 Angie’s List Super Service Award!!

Award reflects Sutherland Plumbing’s consistently high level of customer service!

 Sutherland Plumbing has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.

Only about 5 percent of the plumbing companies in Portland, Oregon have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

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Angie’s List helps facilitate happy transactions between more than three million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

Another great review from another great customer!!

Sutherland Plumbing deserves more than five stars!  After receiving my last water bill from Sunrise Water it was apparent that I had a leak in my water system.  After looking at the situation, I found that I had a major leak in my main water service line between the water meter and my home.  I called two different plumbing companies in the local area – one of them three times in three days and never received a call back.  The second one called back but could not make an appointment with me for 7 days.  I was telling my son about the problem I was having getting a plumber to call me back.  My son said that he knew of a plumbing company called Sutherland Plumbing, that he had called and they got back to him on the phone in a matter of minutes.  I placed a call to Sutherland Plumbing and left a message.  Sure enough, I received a call from Ti Sutherland within 10 minutes.  We discussed the problem and he asked if I could text him some pictures of the layout of the yard so that he could send me a bid to replace the water line.  I requested that he replace the water line because it had broken two previous times and I was tired of the problem.  Ti sent me a bid the next day and we then set up a time for the repair.  At the same time I  found that my neighbor had the same problem and needed to have her water line replaced!

The morning of the appointment I received a call from Ti around 7:30am and his team was on the job by 8am sharp.  No playing around, these guys are professionals.  They set up their vacuum digging machine and their underground boring machine and by noon had a new water line running to the crawl space under the house.  This was no easy job as they had to run about 100 feet of water line and then make all the connections.  We were up and running with water in no time.  The neat part was that they never had to dig up the yard.  Just enough digging to find the utilities, electric, gas, tv cable, etc.  I was really impressed when I saw Ti and his employees put on “booties” to come in the house.  They also covered everything with throw carpets and tarps so as not to track any mud into the house or even on the concrete.  Yes, they even covered the concrete walkways so as not to track mud on them!

The same day they also did a similar job at my neighbor’s home.  We were very impressed with their professionalism.  If you were to look at the yard you would not be able to tell that they had even disturbed the grounds.  Everything looked as if they had not even been here.  I will never call another plumbing company.  Sutherland Plumbing is the only one I will ever call.  They could teach the other guys how a business should be run.  Look up the definition of “Professional” and you will find SUTHERLAND PLUMBING.  Prompt, efficient, professional, honest and friendly!

Ti, you and the guys are the best in the business.  Keep up the great work!

5 Stars (Yelp)

Gary R – Happy Valley, OR

SP Sand

Great Customer Service = Great Reviews!

Sutherland Plumbing blows all plumbing companies out of the water!! Not only do they provide top-rate quality work, but also, when it comes to customer service, they are the “Nordstrom’s” of plumbing!!

Ti replaced two of my old decrepit hose bibs, at no charge, after doing a huge water main replacement job.  The water main is fabulous!  However, later I unfortunately discovered issues with the hose bibs that I personally couldn’t live with.  It was embarrassing, since they were free.  I know there are some plumbers that would never even respond to the email I sent about it.  However, Ti immediately replied with his first available date to fix these issues – at no charge – even though I offered and expected to pay.  He showed up promptly, made the repairs, and still would not take payment.  SUPER QUALITY, CUSTOMER SERVICE, AND THEY STAND BY ALL THEIR WORK – The Full Trifecta!!!  (And, I love, love, love my new hose bibs!!)”

Call the pros at Sutherland Plumbing and we'll come and take a look at your plumbing issues! Call (503) 719-4015. Don't delay this important call!

Call the pros at Sutherland Plumbing and we’ll come and take a look at all of your plumbing needs! Call (503) 719-4015. Don’t delay this important call!

More great reviews from our valued customers!

Here at Sutherland Plumbing, we see more and more great reviews from our valued customers as each month passes by.  Here’s a couple more awesome testimonials from this summer:

“I made an appointment with Sutherland Plumbing – looked up their website as a recommendation from my next-door neighbor.  I didn’t even see all these awesome Yelp reviews until now!

Made the appointment online: easy. They texted and emailed confirmation: easy. They showed up exactly when they said they would: easy. They fixed/replaced my broken water spigot and offered a couple of recommendations with pricing before proceeding: easy.

After they finished, they asked if there was anything else we’d like them to look at while they were there. So professional, nice and respectful. It was really a refreshing experience.

They checked our water pressure and looked at our old basement pipes. They gave some basic and thorough advice on what we might be looking at short & long-term – they talked with us a bit and answered questions.

I will call Sutherland Plumbing back for future work and recommend them to friends and neighbors in a heartbeat.”

5 Stars (Yelp)

Jen S – Portland, OR

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“After trying unsucessfully to unclog my laundry room drain, I went to Yelp to look for a plumber. I spent a good amount of time reading reviews and decided on Sutherland Plumbing. This proved to be a very good move. They came out, assessed the problem and had an updated standpipe installed in under an hour. Even after my old house tried to thwart their efforts, they had an answer for each challenge. The work was done well, the price was reasonable and I can wholeheartedly recommend Sutherland Plumbing  for your plumbing needs. They take pride in their work and it shows!”

5 Stars (Yelp)

Martin T – Portland, OR

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Thank You Notes from Customers Say it Best!

Just like all of our great reviews – Thank you notes from customers say it best:

Thank You Note