“We selected Sutherland because of their high ratings on Yelp. We were not disappointed. Scheduling and selecting the right toilets was easy. Nathan replaced all three toilets in our town-home. He was meticulous and we really appreciated his care in protecting our floors as he did his work. We very highly recommend Sutherland Plumbing.”
I was totally overwhelmed starting with a knock on the door from a water district employee, telling me I had a major leak in my main line. I remembered my late husband telling me if I need plumbing help to call Ti Sutherland from Sutherland Plumbing. So I did!
Ti was out within a day, explained everything to me, gave me two options, and took the time to explain it again to my son. Sutherland Plumbing had to put a new line in and they had it finished within four hours!
Two weeks later, I had a major water issue at another home out of town and I called Ti once again. He came all the way out to look at the problem and gave me a recommendation on how to go about fixing the issue. In this day and age, it’s hard to find someone who goes out of their way to help, is straight-up, honest, kind, and with very reasonable repair costs. I will never use anyone else for any plumbing issue.
We had a water main break. Ti showed up the same day and got us up and running with a temporary hookup for water until we could have the main line replaced. All options were clearly presented (repair vs. replace) and all follow-up questions were answered promptly.
On the day of the repair, the team (which included the owner, Ti) was respectful and communicative. They offered to check-out our kitchen sink pressure while there and helped resolve our low water pressure. Many thanks to Ti, Courtney and the Sutherland team!
Sutherland Plumbing Earns Esteemed 2020 Angie’s List Super Service Award!
This award reflects our company’s consistently high level of customer service.
Portland, Oregon, January 21st 2021
Sutherland Plumbingis proud to announce that we have earned the home service industry’s covetedAngie’s List Super Service Award (SSA).
This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s Listin 2020.
“Service pros that receive ourAngie’s List Super Service Awardrepresent the best in our network, who are consistently making great customer service their mission,” saidAngie’s ListFounder Angie Hicks. “These pros have provided exceptional service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”
Angie’s List Super Service Award 2020winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade & review period grade. The SSA winners must be in good standing with Angie’s List and undergo additional screening.
Sutherland Plumbinghas been listed onAngie’s List since 2013. This is the seventh consecutive yearSutherland Plumbinghas received this honor.
Service company ratings are updated continually on Angie’s Listas new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For over two decadesAngie’s Listhas been a trusted name for connecting consumers to top-rated service professionals.Angie’s Listprovides unique tools and support designed to improve the local service experience for both consumers and service professionals.
Fantastic overall service! Cameron was the best plumber we’ve ever had work in our home. He identified and explained the problem, then repaired the leak we have been battling for several months. He was very knowledgeable, explained everything thoroughly, ensured I understood, was extremely professional and was very careful in our home.
He deserves an A+ for his knowledge, great communication skills, terrific work ethic and professionalism.
We had such a great experience using Sutherland Plumbing. Sean was on time, wore a mask the entire time and solved all three issues we were having. He was very thorough and gave easy to understand explanations. He also gave us some helpful advice if we have future issues.
“We found our forever plumbers! The SutherlandPlumbing team was knowledgeable, timely, highly skilled and just plain nice folks to have in our house. Their COVID protocol was dialed (and we’re super picky). They gave us valuable expert guidance as we picked the disposal and water filter that were the best fit for us. Plus, they left our stainless kitchen sink shinier and cleaner than it’s ever been. A+ all the way!”
5 Stars (Yelp), Julie H – Portland, OR
“…they left our stainless kitchen sink shinier and cleaner than it’s ever been. A+ all the way!”
“Sean and Nate arrived right on time this morning to completely replace our kitchen drain system. They wore protective masks and gloves the entire time from start to finish. Don’t be afraid to call them to do work, they will follow all of the proper COVID procedures.
Their work looks perfect and they left the work areas very clean. I would recommend them to anyone and you can expect a very fast response when you request help!”
I contacted several shops (6+) and was told over and over that my one year old industrial garbage disposal was unfix-able and would have to be replaced to the tune of hundreds of dollars. Well, fear not – Sean with Sutherland Plumbing came by and fixed it! A coin had fallen into it (who knows how?!) and he was able to get it out in less than 15 minutes!
Don’t waste your time or money with anyone else, call for your appointment NOW! I will be calling y’all any time I need a plumber in the future. A+ experience and a big thank you to Sean!
5 Stars (Google Reviews)
Lindley E – Portland, OR
Sean Anderson saves the day and a customer saves hundreds of dollars!
Working with Sutherland Plumbing was a wonderful customer service experience. Ti and his team were very professional, took time to explain the problem and recommended solutions & possible risks as the plumbing is VERY old. This upfront communication about what would be done and the costs involved was very transparent and led to no surprise outcomes. Within an hour the bathroom sink drain was running perfectly.
I am an older adult and in the high risk category for complications related to Coronavirus and when I asked Ti if they had protective equipment, he agreed that the team would wear masks while in the house.
Again, Sutherland Plumbing provided a superb in-home service and I would highly recommend them. I certainly will be calling them for any future plumbing issues.
5 Stars (Yelp)
Margaret L – San Francisco, CA & Portland, OR
Sutherland Plumbing cares about your family’s safety and will leave our work area cleaner than we found it.