Author Archives: Ti Sutherland

Sutherland Plumbing – Protecting our Customers.

March 21st 2020

Working with Sutherland Plumbing was a wonderful customer service experience. Ti and his team were very professional, took time to explain the problem and recommended solutions & possible risks as the plumbing is VERY old. This upfront communication about what would be done and the costs involved was very transparent and led to no surprise outcomes. Within an hour the bathroom sink drain was running perfectly.

I am an older adult and in the high risk category for complications related to Coronavirus and when I asked Ti if they had protective equipment, he agreed that the team would wear masks while in the house.

Again, Sutherland Plumbing provided a superb in-home service and I would highly recommend them. I certainly will be calling them for any future plumbing issues.

5 Stars (Yelp)

Margaret L – San Francisco, CA & Portland, OR

Sutherland Plumbing cares about your family’s safety and will leave our work area cleaner than we found it.

Protect your family, is the water pressure too high?

Ensuring Practical, Safe Working Water Pressure:

Municipal and private water companies use pumps & pumping stations to boost water pressure in the supply mains. This enables adequate water supply for fire-fighting and for high-rise buildings to overcome the loss of pressure as elevation increases. These pumps & pumping stations also maintain water supply to water towers and supply tanks. Pressure in water supply mains can exceed 200psi.

Most plumbing codes require water pressure reducing valves on domestic systems where the municipal water main’s pressure exceeds 80psi.

Higher pressures could rupture pipes, damage fixtures and injure the people using them.

Protect your family, have a water pressure reducing valve professionally installed. Call Sutherland Plumbing at (503) 719-4015

Protecting your family – Sutherland Plumbing cares.

Protecting your family – Sutherland Plumbing cares.

Sutherland Plumbing cares about the health and welfare of our customers and we’re going the extra mile for everyone’s health & protection by wearing masks, gloves and boot covers in your home.
Rest assured, we’re doing everything we can to protect our customers and slow down the spread of COVID-19.

Together, we can stay healthy while continuing to provide our important plumbing services to homes the Portland metro area.

If you have any questions, please call (503) 719-4015

Sutherland Plumbing cares about your family’s safety and will leave our work area cleaner than we found it.

#COVID #family #safety #portland #plumber

Keep your home clean and your family safe!

Keep your home clean and your family safe! If your “Temperature/Pressure safety relief valve” is leaking, Call (503) 719-4015 and speak with the experts at Sutherland Plumbing today!

Is your Water Heater’s “Temperature/Pressure safety relief valve” dripping or leaking?

If so, it’s doing it’s job and trying to tell you, no it’s screaming at you:

“Houston, we have a problem!”

Most often the drain pipe and valve connected to the water heater runs right off the top or side of the heater and is open-ended just above floor level.

Don’t let anybody tell you that simply changing the safety valve will solve the problem. There’s very likely a larger core issue at hand causing the above mentioned symptom. Like excessive water pressure and/or trapped thermal expansion. Thermal expansion refers to a basic law of physics: anything that increases in temperature increases in size. The water inside your plumbing system is no exception. Trapped thermal expansion is a problem. The hot water has nowhere to expand to, so it takes the path of least resistance – you guessed it…leaking out of your safety valve often right onto the floor 😦

Fortunately there are specific remedies that work great to solve the problem and the plumbers at Sutherland Plumbing, LLC are experts at it!

Temp Pressure relief valve

Keep your home clean and your family safe! If your temperature/pressure safety relief valve is leaking – Call (503) 719-4015 and speak with the experts at Sutherland Plumbing today!

Sutherland Plumbing Wins Prestigious Award, Six Years Running!

Sutherland Plumbing Earns Esteemed 2019 Angie’s List Super Service Award!

This award reflects our company’s consistently high level of customer service.

 Portland, Oregon, March 9th 2020 –

Sutherland Plumbing is proud to announce that we have earned the home service industry’s coveted Angie’s List Super Service Award (SSA).

This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2019.

“Service pros that receive our Angie’s List Super Service Award represent the best in our network, who are consistently making great customer service their mission,” said Angie’s List Founder Angie Hicks. “These pros have provided exceptional service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”

Angie’s List Super Service Award 2019 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade & review period grade. The SSA winners must be in good standing with Angie’s List and undergo additional screening.

Sutherland Plumbing has been listed on Angie’s List since 2013. This is the sixth consecutive year Sutherland Plumbing has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

Contact: Katrina Sutherland at (503) 719-4015

How to prevent hairballs from clogging your drain!

This is a record-holding hairball out of a shower drain! We call it “the Wookie!” Hair ClogWhen we do service calls for this sort of thing, we not only clean the drain properly to restore service but we also recommend and sometimes (depending on the style & type of drain) give the client a tub/shower hair trap as seen here:Danco Microban Hair CatcherThese hair traps are a great way to prevent needing a plumber in the first place! I think EVERYONE would agree, $5 is well spent to prevent a $200 service call from a plumber! Not to mention, clogged drains don’t care that it’s Friday afternoon and the in-laws are due to arrive any minute!

You can find one of these hair traps for just a few dollars here.

Sean Anderson gets accolades!

February 10th 2020

I can’t say enough good things about working with Sean from Sutherland Plumbing. About a year ago I did a bunch of work on a rarely-used bathroom, including having the shower valve replaced. Once that shower started to be used regularly, a leak showed up in the form of a damp spot on a lower level ceiling and an unpleasant smell! I needed to get my house ready to rent in a short period of time and contacted Sutherland Plumbing based on Yelp reviews.

Sean showed me exactly what was wrong, which is that I’d been taken advantage of by the plumbers who did the initial replacement and they did a terrible job. Sean was able to fit me into his schedule later that week to replace it, which I appreciated because of my time-frame.

Not only did he do a great job on the shower valve, but when he came to ask me a question and found me struggling to install a door, not only did he jump in to help and provide advice, he also fixed my front door so that it closes more easily, realigned the sink tap so that it shuts off properly, as well as replaced some light bulbs I couldn’t reach. I mean, COME ON! Who does that? Sean, that’s who. Sutherland Plumbing, please hold onto this one, because you made a customer for life!

5 Stars (Yelp)

Kate M – Portland, OR

Sutherland Plumbing’s Sean Anderson.

The great reviews keep pouring in!

“We learned of a possible leak between our home and the city line coming into our home. We called Sutherland Plumbing and Ti came to our home after 5:30 pm! We discussed the problem, he looked at the situation, told me what he thought needed to be done and sent me a written estimate the next day! We made a contract to have a new pipe installed and he arrived exactly at the time he said he would.

Ti brought his team of Cameron & Nathan and got to work. He called me a little over an hour later and told me he had some good news. I immediately went to my home and he discovered that I didn’t need a new pipe at all! He fixed the issue which was under my home and a few other things and saved my family a ton of money.

The minute I met Ti, I knew he was a man of integrity, who cares about his clients and is always doing his very BEST! In my humble opinion Ti at Sutherland Plumbing is the BEST in the business and I highly recommend him and his tremendously professional team for any of your plumbing problems. If you need plumbing help, don’t hesitate to call Ti! You’ll be thankful you did, just like me and my family!”

5 Stars (Yelp)

Jeff G – Forest Grove, OR

The Best plumbers get the best reviews!

“Exactly as advertised. If you’re wondering how a business can possibly have so many consistently high ratings and great reviews, it’s no hype with these guys – they are the real deal! I’m a ten year-plus veteran of the service industry, and Ti & Courtney provided some of the best end-to-end customer service I’ve ever seen or received. Responsive, communicative, honest, friendly, professional, on time and on budget.

We’d initially scheduled a water heater replacement for our newly purchased home. Ti explained all of our options clearly, no pushy up-sell, just the facts. If you have any second thoughts about their prices, know you will absolutely get what you pay for: thorough knowledge, high-quality parts and expert workmanship. Considering the amount of damage a two dollar plumbing part can cause your home, is that really where you want to go cheap?

Late in the game I found a leaky washing machine tap and they were able to squeeze-in replacing that on the same service call. While the original estimate called for cutting drywall to replace the entire valve box, Ti found he was able to re-use the existing box, saving us over 300 dollars! They could have easily changed the box anyway and charged us accordingly and we’d have been none the wiser. That kind honesty is refreshing and can win you a customer for life. We highly recommend Sutherland Plumbing.”

5 Stars (Yelp)

Erik V – Albany, OR

Dirty Work but somebody’s gotta do it!

New Main Water Line install by Master Plumber, Ti Sutherland!