Tag Archives: Portland Plumbing Review

The Best Plumbers Get the Best Reviews!

August 10th 2018 

I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.

This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.

The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.

Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing

5 Stars (Yelp)

Bill B – Beaverton, OR

Sutherland Plumbing’s Sean Anderson Gets Rave Reviews!

Here at Sutherland Plumbing, there’s nothing better than when our customers show their appreciation & thanks for our awesome employees and their quality workmanship. Here’s three reviews for our man Sean Anderson that came in just one week!

July 21st 2018

“Great first experience with Sutherland Plumbing! Our upstairs shower was leaking into our kitchen cupboards and sliding door frame. With guests expected in a few weeks, we were anxious to learn what was causing the leak and have it fixed as soon as possible.

Sean Anderson came to assess the issue and provided a clear & concise explanation as to what the cause was in addition to explaining how he would fix the problem. After the work was completed, Sean ensured the shower was no longer leaking, provided an excellent overview of the work he did and also pointed out a high water pressure situation that needs attending to.

We’ll definitely have Sean come back for the additional work that needs to be done. We’re very satisfied with Sutherland Plumbing and highly recommend Sean!”

5 Stars (Yelp)

Janet B – Tualatin, OR

***

July 19th 2018 

“This is the second time I’ve used Sutherland Plumbing and I’ve had a very good experience both times. More recently, I had a leak in my toilet and Sean came to fix it. He called before coming to give me an ETA. Sean arrived when he said he would and diagnosed the problem quickly. He showed me what was needed and discussed my options. I decided to install a new toilet rather than fix the old one. We discussed what would meet my needs best and the toilet was installed the same day.

Sean is professional, helpful, friendly and does an outstanding job. I highly recommend Sutherland Plumbing and will not consider using any other plumber!”

5 Stars (Yelp)

Michelle I – Portland, OR

***

July 18th 2018

“I specifically asked for Sean from Sutherland Plumbing to come to our house for a second, unrelated plumbing leak that just arose. I was equally satisfied this time around with his knowledge, patience, insight and pressure-free approach. I whole-heartedly recommend Sutherland Plumbing and plan to call them for any issues I may have in the future.”

5 Stars (Yelp)

Benoit D – San Francisco, CA & Portland, OR

Kudos for Cameron!

Here at Sutherland Plumbing, there’s virtually nothing better than when we receive a note from a satisfied customer. Here’s an email we recently received from yet another satisfied customer!

June 15th 2018

Ti, I just want to let you know that Cameron, who performed my installation yesterday did a very good job. He was polite, knowledgeable, answered all of my questions intelligently, clearly knew what he was doing and gave me full confidence that I made the right decision in choosing your company.

I will happily recommend your company to family and friends. Thank you!

Betty G – Portland, OR

Sutherland Plumbing’s Cameron Bloom.

Sutherland Plumbing wins Prestigious Award, Four Years Running!

Sutherland Plumbing Earns Esteemed 2017 Angie’s List Super Service Award!

This award reflects our company’s consistently high level of customer service.


 
Beaverton, Oregon, February 28th 2018 –

Sutherland Plumbing is proud to announce that we have earned the home service industry’s coveted Angie’s List Super Service Award (SSA).

This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.

“The service providers that receive our Angie’s List Super Service Award have demonstrated the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros have provided top-notch service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade & review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.

Sutherland Plumbing has been listed on Angie’s List since 2013. This is the fourth year Sutherland Plumbing has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

Contact: Katrina Sutherland at (503) 719-4015

At Sutherland Plumbing – Our Hard Work Shows!

Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!

December 10th 2017

After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbing to complete our PRV and water heater replacement and could not be happier with that decision.

After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning.  They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.

A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.

To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.

This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!

5 Stars (Yelp)

Sarah S – Portland, OR

The Proof is in The Reviews – Thank You to our Customers!!!

May 25th 2017

This is the first review I’ve ever written and Sutherland Plumbing deserves it!

John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.

They came back a few days later to replace the upstairs and downstairs “contractor special” toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.

John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn’t even tell they had been here!

And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!

When you consider that we now have low flush, one-piece “Toto” toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.

If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long-term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.

5 Stars (Yelp)

The Kent Family – Portland, OR

***

May 13th 2017

Value. Often it’s the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.

I’m the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!

John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway and wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.

Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!

5 Stars (Yelp)

Charles M – Lake Oswego, OR

***

May 1st 2017

You know when something important or expensive breaks, it’s usually at two o’clock in the morning on a Sunday and no one will help you for days? 

Sutherland Plumbing will help you ASAP.

I’ve called Sutherland Plumbing on multiple occasions. They’ve always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.

I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don’t need or want.

I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.

5 Stars (Yelp)

Sean J – Hillsboro, OR

***

Sutherland Plumbing is one of the Highest Rated Plumbers in Yelp History – John Benton Proves Why!!!

Since opening in 2013 Sutherland Plumbing has 163 “approved” reviews on Yelp. 158 out of the 163 are rated at 5 STARS!!! That’s a whopping 97% 5 STAR RATING!!!

We don’t just claim to go above & beyond the call of duty. Sutherland Plumbing delivers! Look what John Benton did for this lady in the ice storm last winter. We’re not just plumbers. We care about people & we care about our community!

Here’s a 5 Star Review posted on Google!

Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid. We most certainly will be giving Ti a call if/when we need plumbing service in the future!

One other note – these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor’s house down the road, he offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service! Thank you for the help!

5 Stars (Google My Business)

Kerry H – Oregon

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

An awesome email from an awesome customer!!

Hi John,

You came to our home at 11 am on January 8th to fix our clogged bathtub drain (that we have had problems with for several years).

The following week you called and left a message to check-in & follow-up and to inquire if it was still draining properly.  I am so sorry that it has taken me such a long time to reply to your phone message from a few weeks ago.  At the time you called I wanted to wait a little while longer just to be sure that it would continue working and draining well, since in the past when we would get it unclogged, it would sometimes clog up again within a few weeks.

Yes, the drain is working wonderfully – which is such a blessing!  Thank you VERY much John, for fixing our drain.  Not only that – but thank you also for the awesome professional service that you and your company extended – from the first phone call & e-mail, to explaining all of the details of the job, for answering all of my questions, and for following-up after the job was done.

I am so impressed, that I recommended Sutherland Plumbing to my parents and also to my sister, who both live in this area (Milwaukie and West Linn).  There is no doubt in my mind that should I ever require a plumber, I will definitely be calling Sutherland Plumbing!

Your company is over the top professional, courteous, honest, trustworthy, highly experienced, and offers outstanding customer service.  You give 100% in every area – which is quite rare!  You definitely know how to do business and I am so grateful to have found such a wonderful plumbing service.  I will be writing a review on Yelp soon.

It was a pleasure doing business with Sutherland Plumbing!

Thank you very much.

Sincerely,

Sandie D – Milwaukie, OR

Sutherland Plumbing Earns Esteemed 2015 Angie’s List Super Service Award!

Sutherland Plumbing also won the Angie's List Super Service Award in 2014!!

Sutherland Plumbing also won the Angie’s List Super Service Award in 2014!!

Sutherland Plumbing Earns Esteemed 2015 Angie’s List Super Service Award!!

Award reflects Sutherland Plumbing’s consistently high level of customer service!

 Sutherland Plumbing has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.

Only about 5 percent of the plumbing companies in Portland, Oregon have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

***

Angie’s List helps facilitate happy transactions between more than three million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.