Category Archives: Water Meters

Here’s Sutherland Plumbing’s New Vacuum Excavator In Action!

Sutherland Plumbing’s John Benton & Cameron Bloom working hard with Sutherland Plumbing’s new Vacuum Excavator!  The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers!

The Vacuum Excavator is Sutherland Plumbing’s newest team member.  At Sutherland Plumbing, we really are ready for virtually everything!  Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property.  The Vacuum Excavator is one of the most important tools a plumbing company can own.  Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines.  One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line!  And that’s just a short description of how much the Vacuum Excavator can really do.  Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!

Let’s Meet Sutherland Plumbing’s Newest Team Member!

The New Vacuum Excavator Arrives at Sutherland Plumbing!

The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers.

The Vacuum Excavator is Sutherland Plumbing’s newest team member.  At Sutherland Plumbing, we really are ready for virtually everything!  Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property.  The Vacuum Excavator is one of the most important tools a plumbing company can own.  Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines.  One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line!  And that’s just a short description of how much the Vacuum Excavator can really do.  Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!

The Vacuum Excavator arrives at Sutherland Plumbing…

…and the Excavator is ready for some brand new logos….

…new Logos on, Ready for Action!

Sutherland Plumbing’s Vacuum Excavator is about to get hooked up to the truck and get to work!

All hooked-up, Ready to go!

 

 

Sutherland Plumbing Opens Our New YouTube Channel!

Sutherland Plumbing, LLC has opened our brand new YouTube Channel!
Just click on the play button below to view our very first video!
You can bookmark or subscribe to our channel at the following address:
http://www.youtube.com/SutherlandPlumbingLLCPortland

Our first video features a Complete Water Service from Summer 2016.
Also known as “Trenchless (no dig) Main Water Service Replacement.”
This is one of our specialties!

For further information about Sutherland Plumbing & our services,
please call: (503) 719-4015

or email 
office@sutherlandplumbing.com

 ***

Follow us on Twitter at @pdxplumbing and let us know how we’re doing.
Our YouTube channel can be found here.
We’re also on Facebook.

Thank you for your continued business & support!

Sincerely,

Ti Sutherland
Co-Owner & Master Plumber, Sutherland Plumbing, LLC

Another great review from another great customer!!

Sutherland Plumbing deserves more than five stars!  After receiving my last water bill from Sunrise Water it was apparent that I had a leak in my water system.  After looking at the situation, I found that I had a major leak in my main water service line between the water meter and my home.  I called two different plumbing companies in the local area – one of them three times in three days and never received a call back.  The second one called back but could not make an appointment with me for 7 days.  I was telling my son about the problem I was having getting a plumber to call me back.  My son said that he knew of a plumbing company called Sutherland Plumbing, that he had called and they got back to him on the phone in a matter of minutes.  I placed a call to Sutherland Plumbing and left a message.  Sure enough, I received a call from Ti Sutherland within 10 minutes.  We discussed the problem and he asked if I could text him some pictures of the layout of the yard so that he could send me a bid to replace the water line.  I requested that he replace the water line because it had broken two previous times and I was tired of the problem.  Ti sent me a bid the next day and we then set up a time for the repair.  At the same time I  found that my neighbor had the same problem and needed to have her water line replaced!

The morning of the appointment I received a call from Ti around 7:30am and his team was on the job by 8am sharp.  No playing around, these guys are professionals.  They set up their vacuum digging machine and their underground boring machine and by noon had a new water line running to the crawl space under the house.  This was no easy job as they had to run about 100 feet of water line and then make all the connections.  We were up and running with water in no time.  The neat part was that they never had to dig up the yard.  Just enough digging to find the utilities, electric, gas, tv cable, etc.  I was really impressed when I saw Ti and his employees put on “booties” to come in the house.  They also covered everything with throw carpets and tarps so as not to track any mud into the house or even on the concrete.  Yes, they even covered the concrete walkways so as not to track mud on them!

The same day they also did a similar job at my neighbor’s home.  We were very impressed with their professionalism.  If you were to look at the yard you would not be able to tell that they had even disturbed the grounds.  Everything looked as if they had not even been here.  I will never call another plumbing company.  Sutherland Plumbing is the only one I will ever call.  They could teach the other guys how a business should be run.  Look up the definition of “Professional” and you will find SUTHERLAND PLUMBING.  Prompt, efficient, professional, honest and friendly!

Ti, you and the guys are the best in the business.  Keep up the great work!

5 Stars (Yelp)

Gary R – Happy Valley, OR

SP Sand

How to shut-off the main water supply to your home!

“Do you know how, more importantly where to shut-off the main water supply to your home?”

After 20 years it still surprises me that so many (in fact most) clients don’t know how to go about turning-off the main water supply to their homes.

Every home should have a readily accessible, functional main water shut-off valve. The fact is many times the valve is concealed, not easily accessible, non-functional, all of the above or missing altogether!  Regardless, here’s a pretty sure-fire way and/or backup plan to get the water shut-off quickly in the event of an emergency:

1) Locate and know where your water meter is located, typically you can find it near the curb or sidewalk in front of your house.

Shut-off valve closed2) Open the lid to look inside.  Not all lids are the same.  Sometimes it’s necessary to remove the entire cover to see the meter or to access the shut off valve inside. 

Shut-off valve open

3.) There are a couple of ways to turn the valve.  Ultimately you’re trying to line up the two circles, about a 1/2 turn clockwise. There is a tool made that goes by a few different names, the most common of which is “Meter Key” sold at just about every home center and hardware store.  Expect to pay $10.00-30.00
Meter Key
You might have some hand tools laying around that may work in a pinch.  Namely a crescent wrench and something long, narrow & ridged like a screwdriver. See illustration on how to use these common hand tools to do the job in place of a “meter key.”
Hand Tools

It would do you well to familiarize yourself with the “how to” described here.

I can usually tell if a customer/client has lived through a plumbing emergency or catastrophe by their knowledge of where & how to turn-off the main water supply.  One family I met recently, had a bright red meter key conspicuously hanging on two nails in the garage.  My client told me about a nightmare experience they had in the past, wherein a toilet supply line had ruptured and nobody knew the first thing about getting the water shut-off. The water line leaked several hundred, maybe thousands of gallons of water into the house before the water was shut-off by a responding emergency plumber.  Not to mention the expense of the emergency service call, they now faced not only the repair of the broken toilet line (the least of their worries), but thousands of dollars in restoration repairs and a hefty insurance claim.  The client went on to say that now everyone who lives in the house (including their 7 year-old) knows what the meter key is and how/when to use it!

How to Locate & Read Your Water Meter!

You will gain giant leaps ahead of the average homeowner in preparedness to avoid or deal with plumbing emergencies by simply familiarizing yourself and understanding the information contained in the following link. Click below to view a publication distributed by the Portland Water Bureau:

https://www.portlandoregon.gov/water/article/278747

This is a photo of the actual water meter. In most homes the meter is usually located in the ground near the curb. You should see a metal top marked "Water Meter." If in doubt - call a licensed, qualified plumber to come take a look.

This is a photo of the actual water meter. In most homes the meter is usually located in the ground near the curb. You should see a metal top marked “Water Meter.” If in doubt – call a licensed, qualified plumber to come take a look.

 

This is a close-up photo of the Water Meter Register. If you have any questions about how to read the register – call Sutherland Plumbing at (503) 719-4015