Category Archives: Outdoor Plumbing

Let’s Meet Katrina Sutherland (Part 4) – “The Real Deal!”

Sutherland Plumbing’s Co-Founder & Co-Owner, Katrina Sutherland testing our new Vacuum Excavator made by “Ditch Witch” a great American company!!!

Here’s Sutherland Plumbing’s New Vacuum Excavator In Action!

Sutherland Plumbing’s John Benton & Cameron Bloom working hard with Sutherland Plumbing’s new Vacuum Excavator!  The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers!

The Vacuum Excavator is Sutherland Plumbing’s newest team member.  At Sutherland Plumbing, we really are ready for virtually everything!  Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property.  The Vacuum Excavator is one of the most important tools a plumbing company can own.  Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines.  One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line!  And that’s just a short description of how much the Vacuum Excavator can really do.  Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!

Let’s Meet Sutherland Plumbing’s Newest Team Member!

The New Vacuum Excavator Arrives at Sutherland Plumbing!

The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers.

The Vacuum Excavator is Sutherland Plumbing’s newest team member.  At Sutherland Plumbing, we really are ready for virtually everything!  Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property.  The Vacuum Excavator is one of the most important tools a plumbing company can own.  Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines.  One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line!  And that’s just a short description of how much the Vacuum Excavator can really do.  Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!

The Vacuum Excavator arrives at Sutherland Plumbing…

…and the Excavator is ready for some brand new logos….

…new Logos on, Ready for Action!

Sutherland Plumbing’s Vacuum Excavator is about to get hooked up to the truck and get to work!

All hooked-up, Ready to go!

 

 

Plumbing Can Be Beautiful!!!

While we at Sutherland Plumbing take pride in our daily hard work and ability to turn our customers’ unfortunate “problems” into “opportunities for solutions.” We also acknowledge that Plumbing can be beautiful, too…

 

 

The Proof is in The Reviews – Thank You to our Customers!!!

May 25th 2017

This is the first review I’ve ever written and Sutherland Plumbing deserves it!

John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.

They came back a few days later to replace the upstairs and downstairs “contractor special” toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.

John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn’t even tell they had been here!

And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!

When you consider that we now have low flush, one-piece “Toto” toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.

If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long-term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.

5 Stars (Yelp)

The Kent Family – Portland, OR

***

May 13th 2017

Value. Often it’s the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.

I’m the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!

John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway and wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.

Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!

5 Stars (Yelp)

Charles M – Lake Oswego, OR

***

May 1st 2017

You know when something important or expensive breaks, it’s usually at two o’clock in the morning on a Sunday and no one will help you for days? 

Sutherland Plumbing will help you ASAP.

I’ve called Sutherland Plumbing on multiple occasions. They’ve always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.

I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don’t need or want.

I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.

5 Stars (Yelp)

Sean J – Hillsboro, OR

***

Sutherland Plumbing Gets the Job Done – No Matter What!!!

Sean Anderson is Always First to Volunteer for the Dirty Work!!

It’s a Dirty Job but Someone Has to do it!!

 

Spring Has Sprung!

“Spring has sprung” after an unusually long & cold winter here in the Portland Metro area. This made the last few months an extremely busy yet fun and exciting time for the crew here at Sutherland Plumbing!

Here’s a few of our favorite moments from this winter:

 An unusually cold winter winds to an end in Portland…

Even in the Snow – Sutherland Plumbing is Always Stocked-Up for our Customers!

Sutherland Plumbing Heavy Duty Water-Proof Shoeboot Covers to Protect your Floors!

Snow Day!

Sun, rain, snow we go!

Nothing stops this guy!! Rain, cold, sleet or snow…Sean Anderson always rises to the occasion!

Hot & Cold Frost-Proof Hose Spigot – Installed by Sean Anderson!

 

Sutherland Plumbing Opens Our New YouTube Channel!

Sutherland Plumbing, LLC has opened our brand new YouTube Channel!
Just click on the play button below to view our very first video!
You can bookmark or subscribe to our channel at the following address:
http://www.youtube.com/SutherlandPlumbingLLCPortland

Our first video features a Complete Water Service from Summer 2016.
Also known as “Trenchless (no dig) Main Water Service Replacement.”
This is one of our specialties!

For further information about Sutherland Plumbing & our services,
please call: (503) 719-4015

or email 
office@sutherlandplumbing.com

 ***

Follow us on Twitter at @pdxplumbing and let us know how we’re doing.
Our YouTube channel can be found here.
We’re also on Facebook.

Thank you for your continued business & support!

Sincerely,

Ti Sutherland
Co-Owner & Master Plumber, Sutherland Plumbing, LLC

Here’s a 5 Star Review posted on Google!

Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid. We most certainly will be giving Ti a call if/when we need plumbing service in the future!

One other note – these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor’s house down the road, he offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service! Thank you for the help!

5 Stars (Google My Business)

Kerry H – Oregon

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

Another great review from another great customer!!

Sutherland Plumbing deserves more than five stars!  After receiving my last water bill from Sunrise Water it was apparent that I had a leak in my water system.  After looking at the situation, I found that I had a major leak in my main water service line between the water meter and my home.  I called two different plumbing companies in the local area – one of them three times in three days and never received a call back.  The second one called back but could not make an appointment with me for 7 days.  I was telling my son about the problem I was having getting a plumber to call me back.  My son said that he knew of a plumbing company called Sutherland Plumbing, that he had called and they got back to him on the phone in a matter of minutes.  I placed a call to Sutherland Plumbing and left a message.  Sure enough, I received a call from Ti Sutherland within 10 minutes.  We discussed the problem and he asked if I could text him some pictures of the layout of the yard so that he could send me a bid to replace the water line.  I requested that he replace the water line because it had broken two previous times and I was tired of the problem.  Ti sent me a bid the next day and we then set up a time for the repair.  At the same time I  found that my neighbor had the same problem and needed to have her water line replaced!

The morning of the appointment I received a call from Ti around 7:30am and his team was on the job by 8am sharp.  No playing around, these guys are professionals.  They set up their vacuum digging machine and their underground boring machine and by noon had a new water line running to the crawl space under the house.  This was no easy job as they had to run about 100 feet of water line and then make all the connections.  We were up and running with water in no time.  The neat part was that they never had to dig up the yard.  Just enough digging to find the utilities, electric, gas, tv cable, etc.  I was really impressed when I saw Ti and his employees put on “booties” to come in the house.  They also covered everything with throw carpets and tarps so as not to track any mud into the house or even on the concrete.  Yes, they even covered the concrete walkways so as not to track mud on them!

The same day they also did a similar job at my neighbor’s home.  We were very impressed with their professionalism.  If you were to look at the yard you would not be able to tell that they had even disturbed the grounds.  Everything looked as if they had not even been here.  I will never call another plumbing company.  Sutherland Plumbing is the only one I will ever call.  They could teach the other guys how a business should be run.  Look up the definition of “Professional” and you will find SUTHERLAND PLUMBING.  Prompt, efficient, professional, honest and friendly!

Ti, you and the guys are the best in the business.  Keep up the great work!

5 Stars (Yelp)

Gary R – Happy Valley, OR

SP Sand