I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.
This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.
The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.
Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing!
Today is no different from the past – businesses compete over price and sometimes price alone. One way businesses do this is to quote cheap prices over the phone or advertise low rates and then tell you what it’s really going to cost once they are in your home or business! A.K.A “the bait and switch!” The cheap rate over the phone is often half the truth. The low rate or quote “sight unseen” may not include or cover a variety of items that usually cost extra.
Sutherland Plumbing technicians will look at the issue, explain the process in detail and answer all of your questions prior to work commencing. This way you know what all of your options are and what costs those options carry before any work begins!
Master Plumber Ti Sutherland will personally provide you with a clear, concise, accurate, written estimate prior to any work commencing. Just call (503) 719-4015. Call Today!
Municipal and private water companies use pumps & pumping stations to boost water pressure in the supply mains. This enables adequate water supply for fire-fighting and for high-rise buildings to overcome the loss of pressure as elevation increases. These pumps & pumping stations also maintain water supply to water towers and supply tanks. Pressure in water supply mains can exceed 200psi.
Most plumbing codes require water pressure reducing valves on domestic systems where the municipal water main’s pressure exceeds 80psi.
Higher pressures could rupture pipes, damage fixtures and injure the people using them.
Protect your Family, Have a Water Pressure Reducing Valve Professionally Installed. Call Sutherland Plumbing at (503) 719-4015
Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!
December 10th 2017
After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbingto complete our PRV and water heater replacement and could not be happier with that decision.
After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning. They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.
A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.
To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.
This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!
Co-Owner & Master Plumber Ti Sutherland wrestled these guys outta the water by hand. He saved 4 puppies & 7 kittens who were being viciously attacked & would’ve been fish food if not for Ti’s Bravery!!!