Here’s another 5-Star Yelp Review from one of our valued customers here in Beaverton!
October 5th 2019
Fast. Thorough. Professional. Prompt. Communicative. Quality. These all describe the service I received from these guys for my water main leak.
I called the office and Courtney got my info and said I’d get a call soon. Soon indeed, Ti called and I told him about the problem. Soon again, Cameron showed up. He listened to me completely as I described the situation and we went over things. Then he did his inspection and measurements and gave me two options to fix the leak. He went over everything that I could expect with the work, thoroughly. Before he left, he made a temporary hookup bypassing the leak, so I’d have water.
A few days later the crew arrived promptly. By noon or so they were waiting for the City inspector to come and approve the completed work. They had torn out the old plumbing, removed deep thick tree roots (that probably had a lot to do with causing the problem) and installed all the new plumbing from the street meter up to the house.
Oh, they also cleaned out a clog, repaired my drain pipe and fixed a toilet-flush issue to boot. Before they left, they made sure everything was pristine.
Bottom line: No one likes needing a big repair, but you may as well get it done right and that’s how these guys work.
I contacted Sutherland Plumbing via their website on Sunday because I’d noticed water draining continuously from our yard into the storm gutter. Ti sent me a text that evening and we arranged for a visit on Monday afternoon. He diagnosed the problem as a leak in the water line from the street to the house and recommended replacement given the age and quality of the line. Ti said he would send a quote that evening (which he did with a very detailed description of the work and pricing) and that they could schedule the work for Thursday. I approved the quote electronically, their scheduler confirmed and Ti was there with his team as planned at 8am on Thursday.
This is a long review, but I want to provide an overall sense of the exceptional quality of Sutherland Plumbing. Communication was quick and easy at every step. Quotes were detailed and options clearly spelled-out so there were no surprises. Pricing was very reasonable given the quality of the work, including a couple of extras at no charge. Landscaping in the area of the job looked as good, probably better than it did before they arrived.
The work looks professional at the curb and in the garage and there were no issues with permitting or the city plumbing inspector. We also had our kitchen faucet replaced while the team was here, with the same level of quality and attention to detail whether the job is large or small.
Based on my experience with Ti and his team, I highly recommend Sutherland Plumbing!