Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!
December 10th 2017
After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbingto complete our PRV and water heater replacement and could not be happier with that decision.
After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning. They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.
A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.
To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.
This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!
Co-Owner & Master Plumber Ti Sutherland wrestled these guys outta the water by hand. He saved 4 puppies & 7 kittens who were being viciously attacked & would’ve been fish food if not for Ti’s Bravery!!!
“Sutherland Plumbing blows all plumbing companies out of the water!! Not only do they provide top-rate quality work, but also, when it comes to customer service, they are the “Nordstrom’s” of plumbing!!
Ti replaced two of my old decrepit hose bibs, at no charge, after doing a huge water main replacement job. The water main is fabulous! However, later I unfortunately discovered issues with the hose bibs that I personally couldn’t live with. It was embarrassing, since they were free. I know there are some plumbers that would never even respond to the email I sent about it. However, Ti immediately replied with his first available date to fix these issues – at no charge – even though I offered and expected to pay. He showed up promptly, made the repairs, and still would not take payment. SUPER QUALITY, CUSTOMER SERVICE, AND THEY STAND BY ALL THEIR WORK – The Full Trifecta!!! (And, I love, love, love my new hose bibs!!)”
Call the pros at Sutherland Plumbing and we’ll come and take a look at all of your plumbing needs! Call (503) 719-4015. Don’t delay this important call!
Once again, we here at Sutherland Plumbingare proud & honored to be featured in “Plumber Magazine.” You can see the article by clicking here.
Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon. Ti’s entire business is built on the premise that if you keep your customers and employees happy, everything else will take care of itself!