“We learned of a possible leak between our home and the city line coming into our home. We called Sutherland Plumbing and Ti came to our home after 5:30 pm! We discussed the problem, he looked at the situation, told me what he thought needed to be done and sent me a written estimate the next day! We made a contract to have a new pipe installed and he arrived exactly at the time he said he would.
Ti brought his team of Cameron & Nathan and got to work. He called me a little over an hour later and told me he had some good news. I immediately went to my home and he discovered that I didn’t need a new pipe at all! He fixed the issue which was under my home and a few other things and saved my family a ton of money.
The minute I met Ti, I knew he was a man of integrity, who cares about his clients and is always doing his very BEST! In my humble opinion Ti at Sutherland Plumbing is the BEST in the business and I highly recommend him and his tremendously professional team for any of your plumbing problems. If you need plumbing help, don’t hesitate to call Ti! You’ll be thankful you did, just like me and my family!”
5 Stars (Yelp)
Jeff G – Forest Grove, OR
“Exactly as advertised. If you’re wondering how a business can possibly have so many consistently high ratings and great reviews, it’s no hype with these guys – they are the real deal! I’m a ten year-plus veteran of the service industry, and Ti & Courtney provided some of the best end-to-end customer service I’ve ever seen or received. Responsive, communicative, honest, friendly, professional, on time and on budget.
We’d initially scheduled a water heater replacement for our newly purchased home. Ti explained all of our options clearly, no pushy up-sell, just the facts. If you have any second thoughts about their prices, know you will absolutely get what you pay for: thorough knowledge, high-quality parts and expert workmanship. Considering the amount of damage a two dollar plumbing part can cause your home, is that really where you want to go cheap?
Late in the game I found a leaky washing machine tap and they were able to squeeze-in replacing that on the same service call. While the original estimate called for cutting drywall to replace the entire valve box, Ti found he was able to re-use the existing box, saving us over 300 dollars! They could have easily changed the box anyway and charged us accordingly and we’d have been none the wiser. That kind honesty is refreshing and can win you a customer for life. We highly recommend Sutherland Plumbing.”
5 Stars (Yelp)
Erik V – Albany, OR
New Main Water Line install by Master Plumber, Ti Sutherland!
New water heaters save you $$$ and they’re one of our specialties!
Here’s another 5-Star Yelp Review from one of our valued customers here in Beaverton!
October 5th 2019
Fast. Thorough. Professional. Prompt. Communicative. Quality. These all describe the service I received from these guys for my water main leak.
I called the office and Courtney got my info and said I’d get a call soon. Soon indeed, Ti called and I told him about the problem. Soon again, Cameron showed up. He listened to me completely as I described the situation and we went over things. Then he did his inspection and measurements and gave me two options to fix the leak. He went over everything that I could expect with the work, thoroughly. Before he left, he made a temporary hookup bypassing the leak, so I’d have water.
A few days later the crew arrived promptly. By noon or so they were waiting for the City inspector to come and approve the completed work. They had torn out the old plumbing, removed deep thick tree roots (that probably had a lot to do with causing the problem) and installed all the new plumbing from the street meter up to the house.
Oh, they also cleaned out a clog, repaired my drain pipe and fixed a toilet-flush issue to boot. Before they left, they made sure everything was pristine.
Bottom line: No one likes needing a big repair, but you may as well get it done right and that’s how these guys work.