See the picture below. If you came home to find a notice like this on your door you’ve got questions and understandably some concerns.
If you receive one of these notices at your home and are not sure why – Call (503) 719-4015 and schedule an appointment with the experts at Sutherland Plumbing, LLC.
Relax, this is routine and quite simply the water company attempting to notify you that compared to your average usage, it’s gone up exponentially. Although there are many reasons that can factor into this, we’ll share with you here the top three reasons that most likely exist (Based on 20+ years of field experience).
1) Your main underground water service pipe leading from the water meter to the home has sprung a leak and is leaking into the earth. Your options are to repair or replace. There are pros & cons to both options and the solution will vary depending on your budget & expectations. Generally speaking: repairs can end up as expensive temporary band aids while a proper replacement will ensure decades of trouble-free service. Contributing factors include, but are not limited to: the age & material of the existing pipe and the location & depth of the leak.
2) The irrigation (sprinkler) system is leaking. If connected properly, your sprinkler system “T’s” into or off of your main underground water service pipe. The sprinkler system then runs through an approved back-flow preventer and then goes off to serve the various zones or sprinkler heads.
3) A malfunctioning or “running” toilet is draining excessive amounts of water down the main sewer drain. Second to this is a faucet that is continuously dripping or leaking. This cause of excessive water usage is the least likely prompting a notice of increased water usage. (Again, this based on our experience.) It’s our contention that if a faucet was dripping and/or a toilet was running enough to prompt the notice – you’d probably know about it! Generally when a faucet or toilet is broken to that extent, people are aware & set-out to get it fixed before a whole billing cycle comes and goes!
You have options and choices either way. Dozens of times we have visited a homeowner expecting to spend hundreds or even thousands of dollars only to find that simply turning off the sprinkler system will stop the leak and buy some time to get control of the situation rather than the situation being in control of you!
If you receive one of these notices at your home and are not sure why, Call (503) 719-4015 and schedule an appointment with the experts at Sutherland Plumbing, LLC.
You will gain giant leaps ahead of the average homeowner in preparedness to avoid or deal with plumbing emergencies by simply familiarizing yourself and understanding the information contained in the following link.
Click below to view a publication distributed by the Portland Water Bureau:
This is a photo of the actual water meter. In most homes the meter is usually located in the ground near the curb. You should see a metal top marked “Water Meter.” If in doubt – call a licensed, qualified plumber to come & take a look.
This is a close-up photo of the Water Meter Register. If you have any questions about how to read the register – call Sutherland Plumbing at (503) 719-4015.
Water Pressure or “PSI” (pounds per square inch) is exactly that – a measurement of force. While water volume or “GPM” (gallons per minute) is a measurement of flow.
In most cases, plumbing systems that deliver unsatisfactory performance have a volume problem not a pressure problem. The pressure is most often adequate – it is the pipes that are either undersized, corroded & restricted – or both. In many cases there is excessive water pressure and still symptoms of poor water volume delivery is present.
Too much water pressure can cause a host of problems. Similarly, high blood pressure can go undetected or undiagnosed for years while the negative effects and irreversible damage occurs.
A simple water pressure measuring device can be purchased at most hardware stores for under $15! Eighty (80) “PSI” is considered high – anything over and you’re asking for trouble!
Do you think you may have a problem with water pressure in your home or business? The pressure may be just fine, it could be a volume issue or another undiagnosed plumbing problem. Call Sutherland Plumbing at (503) 719-4015 to get an expert opinion!
Q: I’ve recently read some articles which say that utility companies, municipal water companies and the treatment plants etc., are “freakin’-out” because folks have started to flush all kinds of pre-moistened towelettes down the toilet. This wasn’t so much of a problem in the past. Apparently these can cause havoc all the way down the plumbing system at the treatment plants. What’s the deal with this? Is it really that bad? Can it affect my plumbing lines or only the municipal systems? Is toilet paper the only thing I should ever flush down the toilet?
A: The short answer is YES the treatment plants are “freaking out!” Unfortunately, this translates into higher rates for everyone because they have to structure & modify their equipment to deal with all of these so-called “flushable” over-the-counter products like wipes, cat litter, female sanitary products etc. The main issue is this stuff does not macerate well like human waste and toilet paper. (Sorry for the visual!)
Eventually everything makes it to a pump system or means of mechanically moving, sorting & filtering (the raw sewer). Some of these “wipes” are just short of a cloth rag. “Flushable” in that it will flush and go down but it’s no good for any part of the system down the line. Plumbers joke around the water cooler about how great these products are for keeping us very busy!
The flushable cat litter is just as bad or worse because it absorbs a ton of water & swells up. This can cause havoc in the plumbing system!
When I walk down the aisle at the supermarket and see a new “flushable” product, I pause to thank the manufacturer for their patronage. This used to bother me more when I lived in a neighborhood forced to pay sewer rates, but now I have a private septic system!
The Oregon Plumbing Specialty Code addresses this issue: (Oregon plumbing specialty code chapter 3 – 306.1)
Winter is officially here! The weather will inevitably bring freezing temperatures that have the potential to cause havoc on plumbing systems!
Time to “winterize.” “Winterizing” means: to adapt or prepare something for use in cold weather.
Every year around this time, plumbers are called-out to urgent situations resulting from frozen plumbing. If it gets really bad this winter you may find it more likely to see Santa and his reindeer flying around than a plumber – because every one of us is busy fixing broken plumbing pipes! Let me assure you, the vast majority of freeze-damaged plumbing is completely avoidable.
Here are a few very basic things that you can do to put you & your home at an advantage:
1) Close or block-off your foundation vents:
The foundation vents are circled in red. Winterizing Tip #1 is to close or block them off.
2) Turn off the water to exterior hose faucets:
Turn clockwise to shut-off your water valve.
Sometimes this one can be tricky for two reasons: First – do you know where the valve is? Second – the valve may not work properly so you might be in a vulnerable position.
At the very least – remove any garden hoses from the faucets & cover the faucet with something that will insulate & protect it from freezing temperatures. Almost every home center and hardware store sells products made specifically for this.
A quick, inexpensive trip to your local hardware store or home center and you can help winterize your home yourself!
Any pipes or plumbing fixtures that have the potential to freeze due to exposure should be drained and empty of fluid. It’s actually not the cold that damages pipes – it’s the liquid inside that freezes, expands & tears the pipe or fixture apart. At thaw, the water or liquid becomes fluid again and: “Houston, we have a problem!”
If you’re not sure or don’t have the ability to evacuate exposed plumbing pipes, then try to find a method of providing a heat source to the fixture. A very common product for this is referred to as ” heat tape”. It comes in different sizes, shapes, lengths & brand names, but basically is a cord of some kind that when energized creates resistance heat. Think of a rope wrapped around pipes that you plug-in like your electric heating blanket.
“Heat Tape” is another inexpensive way you can “winterize” your own home with just a quick trip to your local hardware store or home center!
3) Open cabinet doors where plumbing is located on exterior walls:
This will allow a better chance for the heat from the room to convect to the pipes inside the wall.
Why is “winterizing” your home or business so important?
The average cost per emergency service call during a hard-freeze with broken pipes is $450.00! That’s assuming you can actually get a plumber to your door!
Most times when I meet people to repair their emergency freeze-damaged pipes, I tell them: “Had it been winterized it wouldn’t have happened.” The most common response is: “I didn’t even know I was supposed to do that!”
I’ve seen many winters where every plumber in town has an extremely long list, full of customers with emergencies, with many thousands of dollars in property damage. I’ll bet at that moment the nominal fee to have a professional plumber check things out before the freeze would seem like small potatoes!
Not sure if your Home or Business is ready for winter? Call the pros at Sutherland Plumbing and we’ll come and take a look for you! Call (503) 719-4015. Don’t delay this important call!
Sutherland Plumbing’s John Benton & Cameron Bloom working hard with Sutherland Plumbing’s new Vacuum Excavator! The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers!
The Vacuum Excavator is Sutherland Plumbing’s newest team member. At Sutherland Plumbing, we really are ready for virtually everything! Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property. The Vacuum Excavator is one of the most important tools a plumbing company can own. Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines. One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line! And that’s just a short description of how much the Vacuum Excavator can really do. Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!