Category Archives: Pipes

Here’s Sutherland Plumbing’s New Vacuum Excavator In Action!

Sutherland Plumbing’s John Benton & Cameron Bloom working hard with Sutherland Plumbing’s new Vacuum Excavator!  The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers!

The Vacuum Excavator is Sutherland Plumbing’s newest team member.  At Sutherland Plumbing, we really are ready for virtually everything!  Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property.  The Vacuum Excavator is one of the most important tools a plumbing company can own.  Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines.  One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line!  And that’s just a short description of how much the Vacuum Excavator can really do.  Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!

Let’s Meet Sutherland Plumbing’s Newest Team Member!

The New Vacuum Excavator Arrives at Sutherland Plumbing!

The Vacuum Excavator is made by Ditch Witch – one of America’s premier construction industry equipment manufacturers.

The Vacuum Excavator is Sutherland Plumbing’s newest team member.  At Sutherland Plumbing, we really are ready for virtually everything!  Sutherland Plumbing’s Vacuum Excavator saves hours of messy digging on your property.  The Vacuum Excavator is one of the most important tools a plumbing company can own.  Our new Excavator is used for “Line Location,” including: Power, Gas, Electric, Water, Sewer and Communication lines.  One of the main reasons you may see this machine in action on your property would be to Quickly, Efficiently and Neatly dig around your water meter to access the main water line!  And that’s just a short description of how much the Vacuum Excavator can really do.  Stay tuned for more about Vacuum Excavation from Sutherland Plumbing, and a “shout-out” to the folks at the Ditch Witch Company for this top-notch, outstanding machine!

The Vacuum Excavator arrives at Sutherland Plumbing…

…and the Excavator is ready for some brand new logos….

…new Logos on, Ready for Action!

Sutherland Plumbing’s Vacuum Excavator is about to get hooked up to the truck and get to work!

All hooked-up, Ready to go!

 

 

Sutherland Plumbing Opens Our New YouTube Channel!

Sutherland Plumbing, LLC has opened our brand new YouTube Channel!
Just click on the play button below to view our very first video!
You can bookmark or subscribe to our channel at the following address:
http://www.youtube.com/SutherlandPlumbingLLCPortland

Our first video features a Complete Water Service from Summer 2016.
Also known as “Trenchless (no dig) Main Water Service Replacement.”
This is one of our specialties!

For further information about Sutherland Plumbing & our services,
please call: (503) 719-4015

or email 
office@sutherlandplumbing.com

 ***

Follow us on Twitter at @pdxplumbing and let us know how we’re doing.
Our YouTube channel can be found here.
We’re also on Facebook.

Thank you for your continued business & support!

Sincerely,

Ti Sutherland
Co-Owner & Master Plumber, Sutherland Plumbing, LLC

17 Emergency Situations When You’ll Be Glad You Know a Plumber!

Check out this great article from Chadwicks:

“We’ve all been there. The water tank is emitting a strange gurgling sound and we know something’s not right. We call the plumber and pray that the house hasn’t become the Niagara Falls by the time he arrives. We wait on tenterhooks, anxiously watching the clock. Finally, the doorbell rings and there he is. We’re so relieved we want to kiss him.

Instead we get a hold of ourselves and usher him up to the attic. Using wrenches and pliers and working by torchlight, he emerges some time later – t-shirt soaked with copper-coloured grime – and pronounces the job done. Oh the joy of having running water once more! We take a look at 17 Emergency Situations When You’ll be Glad You Know a Plumber – and express our gratitude to all those nifty plumbers who keep our modern conveniences in good nick.”

Courtesy of: Chadwicks.ie

How to prevent hairballs from clogging your drain!

This is a record holding hairball out of a shower drain! We call it “the wookie.” Hair ClogWhen we do service calls for this sort of thing, we not only clean the drain properly to restore service but we also recommend and sometimes (depending on the style / type of drain) give the client a tub/shower hair trap as seen in the following:

Danco Microban Hair CatcherThese hair traps are a great way to prevent needing a plumber in the first place! I think EVERYONE would agree, $5.81 is well spent to avoid and/or prevent a $200.00 service call from a plumber! Not to mention, drain clogs don’t care that it’s Friday afternoon and the in-laws are due to arrive any minute!! You can find one of these hair traps here.

Here’s a 5 Star Review posted on Google!

Ti and his team replaced a water supply line to our house. Despite being pretty booked up, Ti was able to fit us in and get us a bid within a couple of hours of our initial call. Ti was very straightforward in his explanations and made sure we understood each of the issues and proposed resolutions. We really appreciated that Ti worked to help us make informed decisions during the process. On the day the replacement was performed, Ti and his team were courteous and timely, continuing to be straightforward and honest about the work being done. There were no surprises, and the work performed was exactly as described in the bid. We most certainly will be giving Ti a call if/when we need plumbing service in the future!

One other note – these guys really get customer service. Ti noticed that we had yet to recycle our Christmas tree, and when he noticed a wood chipper at a neighbor’s house down the road, he offered to carry it down to get rid of it for us. We really appreciate the small touches and fantastic customer service! Thank you for the help!

5 Stars (Google My Business)

Kerry H – Oregon

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

Ti Sutherland, owner of Sutherland Plumbing in Aloha, Oregon.

An awesome email from an awesome customer!!

Hi John,

You came to our home at 11 am on January 8th to fix our clogged bathtub drain (that we have had problems with for several years).

The following week you called and left a message to check-in & follow-up and to inquire if it was still draining properly.  I am so sorry that it has taken me such a long time to reply to your phone message from a few weeks ago.  At the time you called I wanted to wait a little while longer just to be sure that it would continue working and draining well, since in the past when we would get it unclogged, it would sometimes clog up again within a few weeks.

Yes, the drain is working wonderfully – which is such a blessing!  Thank you VERY much John, for fixing our drain.  Not only that – but thank you also for the awesome professional service that you and your company extended – from the first phone call & e-mail, to explaining all of the details of the job, for answering all of my questions, and for following-up after the job was done.

I am so impressed, that I recommended Sutherland Plumbing to my parents and also to my sister, who both live in this area (Milwaukie and West Linn).  There is no doubt in my mind that should I ever require a plumber, I will definitely be calling Sutherland Plumbing!

Your company is over the top professional, courteous, honest, trustworthy, highly experienced, and offers outstanding customer service.  You give 100% in every area – which is quite rare!  You definitely know how to do business and I am so grateful to have found such a wonderful plumbing service.  I will be writing a review on Yelp soon.

It was a pleasure doing business with Sutherland Plumbing!

Thank you very much.

Sincerely,

Sandie D – Milwaukie, OR

Another great review from another great customer!!

Sutherland Plumbing deserves more than five stars!  After receiving my last water bill from Sunrise Water it was apparent that I had a leak in my water system.  After looking at the situation, I found that I had a major leak in my main water service line between the water meter and my home.  I called two different plumbing companies in the local area – one of them three times in three days and never received a call back.  The second one called back but could not make an appointment with me for 7 days.  I was telling my son about the problem I was having getting a plumber to call me back.  My son said that he knew of a plumbing company called Sutherland Plumbing, that he had called and they got back to him on the phone in a matter of minutes.  I placed a call to Sutherland Plumbing and left a message.  Sure enough, I received a call from Ti Sutherland within 10 minutes.  We discussed the problem and he asked if I could text him some pictures of the layout of the yard so that he could send me a bid to replace the water line.  I requested that he replace the water line because it had broken two previous times and I was tired of the problem.  Ti sent me a bid the next day and we then set up a time for the repair.  At the same time I  found that my neighbor had the same problem and needed to have her water line replaced!

The morning of the appointment I received a call from Ti around 7:30am and his team was on the job by 8am sharp.  No playing around, these guys are professionals.  They set up their vacuum digging machine and their underground boring machine and by noon had a new water line running to the crawl space under the house.  This was no easy job as they had to run about 100 feet of water line and then make all the connections.  We were up and running with water in no time.  The neat part was that they never had to dig up the yard.  Just enough digging to find the utilities, electric, gas, tv cable, etc.  I was really impressed when I saw Ti and his employees put on “booties” to come in the house.  They also covered everything with throw carpets and tarps so as not to track any mud into the house or even on the concrete.  Yes, they even covered the concrete walkways so as not to track mud on them!

The same day they also did a similar job at my neighbor’s home.  We were very impressed with their professionalism.  If you were to look at the yard you would not be able to tell that they had even disturbed the grounds.  Everything looked as if they had not even been here.  I will never call another plumbing company.  Sutherland Plumbing is the only one I will ever call.  They could teach the other guys how a business should be run.  Look up the definition of “Professional” and you will find SUTHERLAND PLUMBING.  Prompt, efficient, professional, honest and friendly!

Ti, you and the guys are the best in the business.  Keep up the great work!

5 Stars (Yelp)

Gary R – Happy Valley, OR

SP Sand

Ti’s Tips Reminder – How to “winterize” your home!

Winter is almost here! The weather will inevitably bring freezing temperatures that have the potential to cause havoc on plumbing systems.

Time to “winterize.” “Winterizing” means: to adapt or prepare something for use in cold weather.

Every year around this time, plumbers are called-out to urgent situations resulting from frozen plumbing. If it gets really bad this winter you may find it more likely to see Santa and his reindeer flying around, than a plumber – because every one of us is busy fixing broken plumbing pipes! Let me assure you, the vast majority of freeze-damaged plumbing is completely avoidable.

Here are a few very basic things that you can do to put you & your home at an advantage:

1) Close or block-off your foundation vents:

Foundation Vents

The foundation vents are circled in red. Winterizing Tip #1 is to close or block them off.

2) Turn off the water to exterior hose faucets:

Turn clockwise to shut-off your water valve.

Turn clockwise to shut-off your water valve.

Sometimes this one can be tricky for two reasons: First – do you know where the valve is? Second – the valve may not work properly so you might be in a vulnerable position.

At the very least – remove any garden hoses from the faucets & cover the faucet with something that will insulate & protect it from freezing temperatures. Almost every home center and hardware store sells products made specifically for this.

Covered Faucet

A quick, inexpensive trip to your local hardware store or home center and you can help winterize your home yourself!

Any pipes or plumbing fixtures that have the potential to freeze due to exposure should be drained and empty of fluid. It’s actually not the cold that damages pipes – it’s the liquid inside that freezes, expands & tears the pipe or fixture apart. At thaw, the water or liquid becomes fluid again and: “Houston, we have a problem!”

If you’re not sure or don’t have the ability to evacuate exposed plumbing pipes, then try to find a method of providing a heat source to the fixture. A very common product for this is referred to as ” heat tape”. It comes in different sizes, shapes, lengths & brand names, but basically is a cord of some kind that when energized creates resistance heat. Think of a rope wrapped around pipes that you plug-in like your electric heating blanket.

Heat Tape

“Heat Tape” is another inexpensive way you can “winterize” your own home with just a quick trip to your local hardware store or home center!

3) Open cabinet doors where plumbing is located on exterior walls:

This will allow a better chance for the heat from the room to convect to the pipes inside the wall.

Why is “winterizing” your home or business so important?

The average cost per emergency service call during a hard-freeze with broken pipes is
$450.00! That’s an average and assumes your paying time-and-a-half or even double-time, travel and service call charges, materials & emergency dispatching fees. That’s also assuming you can actually get a plumber to your door!

Most times when I meet people to repair their emergency freeze-damaged pipes, I tell them: “Had it been winterized it wouldn’t have happened.” The most common response is: “I didn’t even know I was supposed to do that!”

I’ve seen many winters where every plumber in town has an extremely long list, full of customers with emergencies, with many thousands of dollars in property damage. I’ll bet at that moment the nominal fee to have a professional plumber check things out before the freeze would seem like small potatoes!

Not sure if your Home or Business is ready for winter? Call the pros at Sutherland Plumbing and we'll come and take a look for you! Call (503) 719-4015. Don't delay this important call!

Not sure if your Home or Business is ready for winter? Call the pros at Sutherland Plumbing and we’ll come and take a look for you! Call (503) 719-4015. Don’t delay this important call!

Sutherland Plumbing Featured in “Plumber Magazine!!!”

We here at Sutherland Plumbing are so proud and honored to be featured in a recent edition of “Plumber Magazine.”  Check-out the awesome article here.

John Benton threads new pipe up from the crawl space of a home in Portland, Oregon. Benton was replacing waste and waterlines in the home for a small kitchen remodeling job.

John Benton threads new pipe up from the crawl space of a home in Portland, Oregon. John was replacing waste and waterlines in the home for a small kitchen remodeling job.