Category Archives: Water Heaters

At Sutherland Plumbing – Our Hard Work Shows!

Here’s another 5-Star Yelp Review from one of our valued customers here in Portland!

December 10th 2017

After reviewing several bids and consulting Yelp and Angie’s List for reviews, we hired Sutherland Plumbing to complete our PRV and water heater replacement and could not be happier with that decision.

After our initial call to Sutherland Plumbing on a Saturday morning, Ti Sutherland – the owner, reached out personally that same day to check-in and schedule a time to have someone come to our home within 48 hours to take a look at our water heater and the issues we were experiencing. John and Cameron were the team that came out Monday morning.  They were able to quickly diagnose the issue, get to work on the PRV, and prepare a bid for the water heater.

A week later they returned to do the removal of our old water heater and install the new one and I cannot say enough about their work! They are probably two of the most professional, courteous, hard-working individuals I have come across in any line of work or industry, and we will never use any other plumbing service again.

To add to our satisfaction, John asked if there was anything else in the house we needed them to take a look at, and he fixed our low pressure faucets that had not been supplying hot water in over a year and even greased the tracks of our garage door! To finish it all out, the Sutherland Plumbing owners sent us a hand-signed card thanking us for our business that arrived just a few days after completing the job.

This company not only knows what they are doing on the technical plumbing side, but they also provide next-level customer service on top of it all. You will not find a better plumbing company in the Portland metro area and we give Sutherland Plumbing our highest recommendation!

5 Stars (Yelp)

Sarah S – Portland, OR

The Proof is in The Reviews – Thank You to our Customers!!!

May 25th 2017

This is the first review I’ve ever written and Sutherland Plumbing deserves it!

John and his crew were extremely professional and came over one day to check everything in the house to determine what might have caused our high water bills.

They came back a few days later to replace the upstairs and downstairs “contractor special” toilets; a lowboy, under the stairs, a water heater (including a drip pan & hose to the crawl space in case of an overflow leak) and the outdoor hose faucet with a non-freeze unit.

John explained everything thoroughly, they worked quickly, gave us discounts, used only high grade materials, covered their work shoes and left everything spotless!!! What more could you ask for? You couldn’t even tell they had been here!

And, without mentioning it, John replaced one of the shower heads and even put a light source & switch in the crawl space so that we no longer have to go down there like miners with our flashlight and lantern!

When you consider that we now have low flush, one-piece “Toto” toilets, a secured and potentially flood proof Bradford-White water heater, crawl space lighting and a non-frost outdoor water outlet that will be trouble proof for many years to come, it was worth it.

If you want to use lesser quality/lower price products, they might not be the company for you. But, if you want long-term, solid products put in with excellent workmanship, then Sutherland Plumbing are the ones to call.

5 Stars (Yelp)

The Kent Family – Portland, OR

***

May 13th 2017

Value. Often it’s the peace of mind in knowing you received an excellent product with exceptional service at a fair cost, along with a great warranty.

I’m the maintenance coordinator of a 38 unit condo complex, so I see a lot of contractors every week. When my own hot water heater needed to be replaced, I called Sutherland Plumbing. John was quick to return my call, provided a written estimate right away and by the luck of a canceled appointment, was able to get out to me the same day (which is really helpful when you have no hot water in the house)!

John and Cameron were efficient, clean & punctual. They put plastic covers on the stairs & entryway and wore shoe covers, etc. They improved on the existing situation, explained what they did and how to operate the new unit, cleaned their work area to spotless when finished and the price came in at bid, even showing me how to save $25 on the bill. Nobody likes to have to come out of pocket for unexpected homeowner repairs but I was very satisfied with a job exceptionally well done.

Value. I found it with Sutherland Plumbing and give them my highest recommendation without hesitation!

5 Stars (Yelp)

Charles M – Lake Oswego, OR

***

May 1st 2017

You know when something important or expensive breaks, it’s usually at two o’clock in the morning on a Sunday and no one will help you for days? 

Sutherland Plumbing will help you ASAP.

I’ve called Sutherland Plumbing on multiple occasions. They’ve always been honest, forthright, realistic in their quotes and delivery of work quality. They show up when they say they will and are good at communicating. They are professional, courteous and respectful.

I know Sutherland Plumbing will fix things the right way, the first time and I trust them not to try and up-sell me on things I don’t need or want.

I trust them in my home and I trust them to help me when I need a plumbing expert. Every time.

5 Stars (Yelp)

Sean J – Hillsboro, OR

***

Sutherland Plumbing’s Cameron Bloom – Working Hard, Always with a Smile!

Cameron Bloom on Toilet Duty!

Cameron Graduated to Water Heaters!

 

Time to replace your water heater? Save $100 Now!!

When is the last time you took a good look at your water heater? If it has any characteristics of the one found in the picture below (or it is 15+ years old) it is a ticking time bomb! This water heater absolutely flooded our clients’ home causing untold thousands of dollars in damage! The tragedy is they said “yeah I’ve been looking at that for the last seven months I knew I should’ve gotten a new one…”

Waterproof rubber rain boots are for outside in the rain, we had to wear ours during this entire job to keep our socks dry while standing in the living room!

Mention this posting and receive a $100 discount towards the installation of a new water heater good through the month of April!

Old Water Heater

 

The Difference is in the Details!

The Sutherland Plumbing difference is in the details!

*Included in all water heater installs:

*Premium Brand: “Bradford White.”
*Remove & disposal of old water heater.
*Required plumbing permit.
*Premium ball type shut off valve.
*Copper/Brass connections.
*Thermal expansion tank with solid brass IP fittings.
*Seismic restraints (aka earthquake straps).
*New Temperature/Pressure relief safety valve.
*10 year warranty for parts and labor.

Recent installation of a 75 Gallon Natural Gas Water Heater.

Recent installation of a 75 Gallon Natural Gas Water Heater.

 

Another day, another success!!

Here at Sutherland Plumbing it’s another day with another success story as plumber John Benton successfully installs a 50 gallon gas water heater!

John Benton with one of his newly installed 50 gallon gas water heaters.

John Benton with one of his newly installed 50 gallon gas water heaters.

 

 

The time for a new water heater is NOW!

There’s never been a better time to have your storage tank type water heater replaced!

SAVE $$$

If you’re even considering a new water heater and/or have the slightest concerns your existing one is “on its last legs” it would do you well to familiarize yourself with some major changes and new efficiency standards scheduled to totally transform the water heater market as we know it.

Cutting through all the “blah blah blah” – this means purchasing a new water heater after April 16th 2015 as required by state and federal authorities will cost you a lot more money! Although more efficient than ever, here are a few reasons why the new heaters are going to cost more:

1) The appliance itself will be more expensive right out of the box.
2) Installation will become more labor intensive.
3) The new units will become larger in size due to increased amounts of insulation. This means in many cases where space is already limited, options will include and are not limited to: completely relocating the appliance, substantial demolition & construction to accommodate the newer larger size and retro-fitting for a tankless model upgrade. The larger size heaters may also require additional manpower to lift and locate the unit.
4) Newer Gas models will require 120 volts in order to operate.  This means not only might you need pluming & mechanical work, but an electrician may need to be summoned to run a new electrical circuit.

All of this means more $$$.

Make no mistake, the new appliances coming are more efficient but not by a large margin compared to today’s already energy efficiency standards, unless viewed in the grand scheme of things. For example; it is estimated by the U.S. Department of Energy that a staggering 63 billion dollars will be saved in energy costs by 2044.  Now zoom in from there and consider what part of that will be your share of the 63 billion over the course of 29 years. Remember, water heaters only last on average 15 years before requiring replacement.  If you’re tracking the numbers – that’s approximately two brand new water heaters for you and your home.

More money spent by consumers on goods and services as described above improves the economy, while less money spent on utility bills conserves precious energy. You see the win-win situation there?

Much like the well-known fact you can get some pretty amazing deals on new automobiles at year’s end by choosing to purchase the 2014 model over the 2015 – the same goes here for water heaters. Suppliers want to unload inventories to make room for the new models.  Not to mention, come April 16th 2015, water heaters non compliant with the new, higher standards will be prohibited.

This is prime-time to take advantage as lower material costs for the contractor means lower prices to the end-user.

From now until April 16th 2015 Sutherland Plumbing, LLC is offering a $125.00 discount on the installation of a new Bradford White 50 gallon gas or electric water heater. This job includes:

– Removal & disposal of old water heater.
– Install new Bradford White 50 gallon gas or electric water heater.
– Earthquake restraints.
– Thermal expansion tank.
– Solid brass and copper fittings (no steel).
– 10 year tank warranty with 2 years parts and labor warranty.
– Required plumbing permit.

Total  Cost = $1580.00
Less Sutherland Plumbing discount offer of -$125.00
Your cost with Sutherland Plumbing = $1455.00

The following link will provide more details about the coming changes.

http://www.bradfordwhite.com/naeca

Call or email us today to schedule an appointment!

Ti’s Tips Reminder – How to adjust your water heater!

Are you happy with the temperature of your hot water? Adjusting it might be simpler than you think! Hotter water has its advantages and disadvantages, the same holds true for cooler water temps. If you’re uncertain, do some research to learn what’s best for you and yours.

IMPORTANT – Read and follow the printed Installation Instructions that came with your water heater. The printed Instructions and product labels contain model-specific information, important warnings and safety notices. If you lack the necessary skills to install, troubleshoot or repair the water heater, get help from a qualified person.

Gas Water Heater Adjustment:

Gas Heater AdjustmentIf you have a gas water heater you are in luck as far as adjusting the temperature! There’s nothing to remove or replace. Simply turn the dial located on the front of the gas control valve.

 

 

Gas Heater Adjustment 2

The warm setting will be in the 90 to 110 degree range. The hot setting will average 140 to 150 degrees.

 

 

 

Electric Water Heater Adjustment:

Electric Heater AdjustmentTurn off the water heater breaker. If you have a double-element water heater, remove both access panels (upper & lower).

For single element water heaters, remove the lower panel.

 

 

Electric Heater Adjustment 2Pull the insulation to the side or remove it so you can see the thermostat.

Remove the plastic cover if it doesn’t have an access hole for the adjustment screw.

 

Electric Heater Adjustment 3

The thermostat adjusting screw is located at the bottom of the thermostat, just above the element. As you can see you’ll need a small flat blade screwdriver.

***Remember: if you have a dual element electric water heater (the vast majority) make sure both thermostats (top & bottom) are adjusted to the same temperature.***

Replace the plastic cover. Place the insulation back over the thermostat and element. Replace the access panels and turn the power back on.

Electric Heater Adjustment 4

 

Another great online review for Sutherland Plumbing!

On September 16th, Ti & Sean with Sutherland Plumbing, LLC completed a job in Southeast Portland and received yet another great online review in a very well-known business directory:

“The drain in the basement floor has been backing up several times over the last month.  Ti and his assistant, Sean, promptly came out and ran water from various locations to identify where the blockage might be located. They inspected & diagnosed the sewer lines & checked-out the water heater. It didn’t take long for them to diagnose a “main line blockage” – fairly typical in a 90 year-old house!  They recommended we call a trusted company that specializes in excavation and “main line” sewer work.  They also checked the condition of our water heater and said it probably wouldn’t need replacing for another few years. Ti explained that quality water heaters (like the one we have) rarely need replacement until they are about 15 years old.  It was very helpful for Ti and Sean to draw a diagram to explain how the plumbing system in the house basically works. Ti did not charge us for this service because he was already in the area and couldn’t do the replacement that is required – but his helpful explanations and recommendation of another company was very beneficial and professional. We will definitely call Sutherland Plumbing for any future plumbing needs.”

Gary Powell – Portland, OR

Online Customer Ratings:

Overall: A

Price: A

Quality: A

Responsiveness: A

Punctuality: A

Professionalism: A

Powell St Water Heater

At Sutherland Plumbing we take pride in doing absolutely everything we can to serve our customers to their complete satisfaction. On the rare occasion that we can’t fully complete the project – we will always refer you to the best contractors in the Portland area – just like in the above situation. That’s the Sutherland Plumbing difference!

Facts & Myths about Water Heaters!

Facts & Myths about Water Heaters:

If you’ve been following our blog, you’ve already learned some of the basics about water heaters. Now let’s take a look at some of the facts & myths that are circulating about water heaters.

Myth: A new water heater offers significant savings
The Reality: New water heaters only offer marginal savings, and even replacing a 15 year-old water heater will only save about $6.30 a month in energy costs. These savings don’t take into account the additional cost of the new water heater. What may matter more is how you choose to use hot water in your home.

Myth: Older water heaters = dirty water
The Reality: Water heaters are designed to work for years without accumulating rust buildup.  If you do notice a rust-colored tinge to your hot water or feel it’s taking longer than normal to heat the water, call your local service provider.

Myth: Proactive maintenance improves efficiency
The Reality: Proactive maintenance will improve efficiency only under the most severe conditions of sediment or lime accumulation. Maintenance is best done when homeowners notice a problem, like insufficient hot water or a rust-colored tinge to the hot water.

Myth: Older water heaters do not meet safety standards
The reality: As long as the initial installation was completed by a licensed, qualified professional, water heaters are installed according to code at the time of installation.

Myth: Tankless water heaters are right for everyone
The Reality: Tankless water heaters are more energy-efficient than a storage water heater, which could translate into savings of up to $5 per month. (Depending on the age of the water heater being replaced). Because tankless water heaters work differently than consumers may be used to, they should walk through a needs assessment with a reputable provider before investing in a tankless system.

Have questions about replacing or maintaining your water heater? Go to our main website at: www.sutherlandplumbing.com and click on the "Ask the Plumber a Question" link at the top of the page!

Have questions about replacing or maintaining your water heater? Go to our main website at: http://www.sutherlandplumbing.com and click on the “Ask the Plumber a Question” link at the top of the page!