Category Archives: Family & Home Safety

Sutherland Plumbing – Protecting our Customers.

March 21st 2020

Working with Sutherland Plumbing was a wonderful customer service experience. Ti and his team were very professional, took time to explain the problem and recommended solutions & possible risks as the plumbing is VERY old. This upfront communication about what would be done and the costs involved was very transparent and led to no surprise outcomes. Within an hour the bathroom sink drain was running perfectly.

I am an older adult and in the high risk category for complications related to Coronavirus and when I asked Ti if they had protective equipment, he agreed that the team would wear masks while in the house.

Again, Sutherland Plumbing provided a superb in-home service and I would highly recommend them. I certainly will be calling them for any future plumbing issues.

5 Stars (Yelp)

Margaret L – San Francisco, CA & Portland, OR

Sutherland Plumbing cares about your family’s safety and will leave our work area cleaner than we found it.

Protect your family, is the water pressure too high?

Ensuring Practical, Safe Working Water Pressure:

Municipal and private water companies use pumps & pumping stations to boost water pressure in the supply mains. This enables adequate water supply for fire-fighting and for high-rise buildings to overcome the loss of pressure as elevation increases. These pumps & pumping stations also maintain water supply to water towers and supply tanks. Pressure in water supply mains can exceed 200psi.

Most plumbing codes require water pressure reducing valves on domestic systems where the municipal water main’s pressure exceeds 80psi.

Higher pressures could rupture pipes, damage fixtures and injure the people using them.

Protect your family, have a water pressure reducing valve professionally installed. Call Sutherland Plumbing at (503) 719-4015

Protecting your family – Sutherland Plumbing cares.

Protecting your family – Sutherland Plumbing cares.

Sutherland Plumbing cares about the health and welfare of our customers and we’re going the extra mile for everyone’s health & protection by wearing masks, gloves and boot covers in your home.
Rest assured, we’re doing everything we can to protect our customers and slow down the spread of COVID-19.

Together, we can stay healthy while continuing to provide our important plumbing services to homes the Portland metro area.

If you have any questions, please call (503) 719-4015

Sutherland Plumbing cares about your family’s safety and will leave our work area cleaner than we found it.

#COVID #family #safety #portland #plumber

Keep your home clean and your family safe!

Keep your home clean and your family safe! If your “Temperature/Pressure safety relief valve” is leaking, Call (503) 719-4015 and speak with the experts at Sutherland Plumbing today!

Is your Water Heater’s “Temperature/Pressure safety relief valve” dripping or leaking?

If so, it’s doing it’s job and trying to tell you, no it’s screaming at you:

“Houston, we have a problem!”

Most often the drain pipe and valve connected to the water heater runs right off the top or side of the heater and is open-ended just above floor level.

Don’t let anybody tell you that simply changing the safety valve will solve the problem. There’s very likely a larger core issue at hand causing the above mentioned symptom. Like excessive water pressure and/or trapped thermal expansion. Thermal expansion refers to a basic law of physics: anything that increases in temperature increases in size. The water inside your plumbing system is no exception. Trapped thermal expansion is a problem. The hot water has nowhere to expand to, so it takes the path of least resistance – you guessed it…leaking out of your safety valve often right onto the floor 😦

Fortunately there are specific remedies that work great to solve the problem and the plumbers at Sutherland Plumbing, LLC are experts at it!

Temp Pressure relief valve

Keep your home clean and your family safe! If your temperature/pressure safety relief valve is leaking – Call (503) 719-4015 and speak with the experts at Sutherland Plumbing today!

Ti’s Tips – How to “winterize” your home!

Winter is upon us! The weather will inevitably bring freezing temperatures that have the potential to cause havoc on plumbing systems!

Time to “winterize.”  “Winterizing” means: to adapt or prepare something for use in cold weather.

Every year around this time, plumbers are called-out to urgent situations resulting from frozen plumbing. If it gets really bad this winter you may find it more likely to see Santa and his reindeer flying around than a plumber, because every one of us is busy fixing broken plumbing pipes!

Let me assure you, the vast majority of freeze-damaged plumbing is completely avoidable.

Here are a few very basic things that you can do to put you & your home at an advantage:

1) Close or block-off your foundation vents:

The foundation vents are circled in red. Winterizing Tip #1 is to close or block them off.

2) Turn off the water to exterior hose faucets: Turn clockwise to shut-off your water valve. Sometimes this can be tricky for two reasons:

First: do you know where the valve is?

Second: the valve may not work so you may be in a vulnerable position.

Turn clockwise to shut-off your water valve.

3) At the very least: Remember to insulate your outdoor hose-faucets (hosebibbs) & irrigation systems.

Remove any garden hoses from the faucets and cover the faucet with something that will insulate & protect it from freezing temperatures.

Almost every home center and hardware store sells products made specifically for this.

A quick, inexpensive trip to your local hardware store or home center and you can help winterize your home yourself!

4) “Heat Tape” is another inexpensive way you can “winterize” your own home with just a quick trip to your local hardware store or home center!

“Heat Tape” comes in different shapes, sizes & lengths but basically is a cord that when energized creates resistance heat.

Think of a rope wrapped around pipes that you plug-in like your electric heating blanket.

“Heat Tape” is another inexpensive way you can “winterize” your own home with just a quick trip to your local hardware store or home center!

5) Open cabinet doors where plumbing is located on exterior walls: This will allow a better chance for the heat from the room to convect to the pipes inside the wall. However, we do not recommend this step if there are children and/or pets in your home.

Opening cabinet doors is a free way to winterize your home. However, we do not recommend this step if there are children and/or pets in your home.

Ti Sutherland – Master Plumber, Sutherland Plumbing, LLC (CCB#200460)

Winter Pet Reminder: “If you’re cold, they’re cold!”

If you’re thinking that your pet can’t be cold outside because they have a nice coat – just remember how freezing you are when it’s cold outside & you’re wearing a nice coat, (not to mention a hat, boots & gloves)!

Give the Gift of Warmth to your Pets this Winter!

“Plumbing FAQ – Our two cents on water filtration!”

I often get approached by clients and prospective clients asking about water filtration and/or their desire to have a water filter installed. I usually ask one question that stops most in their tracks. “What are you wanting to filter out of your water?”

Let’s break this down a little: There are an overabundance of devices, fixtures & apparatus that claim to “filter,” alter or condition the native state of your water.  However, there are also many different “medias” (aka filters) that filter a wide range of particulates, chemicals & bacteria etc. (see images below).

There are “whole-house” filters, “point of use” filters and many other types of filters.  All of the aforementioned filters have varying “housing” units to which the filters attach.  Most filters or other media are proprietary to the manufacturer of the filter “housing,” so you must consider the cost & moreover the availability of these filters in the long-run.  I’ve done many service calls to remove & abandon filtration systems due to the fact that replacement filters are discontinued, unavailable or too expensive!

Water Filters 1

Let’s get back to the original question, what do you hope to remove from your water by filtering it in the first place?  I would respectfully point out that most clients don’t have a solid answer.  Start by gaining the knowledge of what your water source contains that is undesirable or that you may be sensitive to, then seek to find the filter that’s right for you.  Do you want “it” removed entirely from all the water entering your home – or perhaps just “one glass at a time” at the sink?

Contact your water service provider for the most recent water quality report or have your water tested by an independent facility.  The latter of the two can carry a cost.  Have you ever heard the saying “everything is enjoyed by comparison?”  It just so happens that most of Portland and the surrounding Tri-County area gets our water source from the Bull Mountain watershed (see link below).

http://www.portlandoregon.gov/water/29784

This is pretty good stuff already compared to some other areas in our great country! Personally, I don’t blink an eye to a tall glass of local bull mountain watershed water for a drink for myself or my family. Please note that this is my opinion only, we would prefer that you educate yourself as to what any water source contains that may adversely affect you.

We don’t have a recommendation for any one filtration system or presume to know what is best for you and yours.  So we do recommend that if you still want a filtration system of any kind – ask yourself first – what is it you’re wanting to accomplish?  Then, are you prepared to invest in maintaining it? Do some digging around and you’ll quickly find many companies claiming to have the very next best thing in the filter department – but you can decide on that for yourself.

You might be inclined to get an all around multi-purpose filter, only to find that levels of what you’re trying to remove are hardly present. If there were only one or two things you want removed or filtered from your water – get filters that do just that!

Let’s not try fixing what isn’t broken.

Ti Sutherland, Master Plumber – Sutherland Plumbing, LLC (CCB#200460)

Water Filters 3

Don’t have a plumbing nightmare before Christmas!

Now that the Holiday season is in full swing, we at Sutherland Plumbing would like to help our readers avoid a potential plumbing “nightmare before Christmas!” Click on the link below for a great article with some very useful plumbing & other home Holiday tips…

Don’t have a plumbing nightmare before Christmas!

Important information about Lead in drinking water!

From our neighbors across the river in the City of Vancouver, WA – here’s a primer on lead in drinking water:

“…lead in drinking water comes primarily from materials and components used in household plumbing. The more time water has been sitting in pipes, the more dissolved metals, such as lead, it may contain. Elevated levels of lead can cause serious health problems, especially in pregnant women and young children.

To help reduce potential exposure to lead: for any drinking water tap that has not been used for 6 hours or more, flush water through the tap until the water is noticeably colder before using for drinking or for cooking. You can use the flushed water for watering plants, washing dishes or general cleaning.

Use only water from the cold water tap for drinking, cooking and especially for making baby formula. Hot water is likely to contain higher levels of lead. If you are concerned about your water, you may wish to have your water tested.”

Information on lead in drinking water is available from EPA’s Safe Drinking Water Hotline at (800) 426-4791 or www.epa.gov/safewater/lead

Ti Sutherland, Master Plumber – Sutherland Plumbing, LLC (CCB# 200460)

2019 Portland Water Quality Report!

You drink it, bathe in it, wash your clothes with it and cook with it!

Ever wonder about the quality of our local Portland Water Supply?

Well, just click on this link and you can view Portland’s 2019 Water Quality Report:

portlandoregon.gov/water/article/532211

PDX water system

Even if your home or business isn’t in “The City of Portland,” chances are you may be using “Portland’s” water system to clean, cook & bathe. Click on the link above to get important information about the quality of our local water supply!